This app is good, but it needs some tweaking. As a FedEx driver, I find it very frustrating that my supervisor is gauging my productivity based on the app’s average stops per hour for my route each day. What frustrates me about this is that ground cloud factors in travel from the terminal to the route at the beginning of the day, and then travel from the route to the terminal at the end of the day, into the average stops per hour for the day. My contractors delivery territory is an hour away from our terminal. It would be best for FedEx and general delivery purposes if the app calculated average stops per hour beginning with the first stop and ending with the last stop. This would give contractors and drivers a much better picture of where they stand in terms of their productivity.

Great app but there is one major flaw for the use on my routes. The majority of our routes is in rural areas. Meaning we have routes that have 80 stops but drive 300+ miles and 200 of that is gravel roads. GroundCloud systems have no idea what gravel roads are apparently let alone which ones are maintained or which roads are pure sand or dirt (mud after rain) and impassable due to weather or even a road at all. It would great if the driver or administrator could alter maps to tell the routing system that certain roads are impassable so that the newer drivers don’t have to waste 20 minutes a day having to backtrack several miles because a routing system told them to go a certain way. Large cities this app is wonderful and the greatest thing to have but rural and remote areas this thing is useless and wastes time. Allow us to alter roads for “automatic” routing and you’ve got the best routing map ever.DRO has this flaw as well on rural and remote areas. You can close sections of city streets and highways but not rural roads. DROs plotting is a joke, too. At least with GC you can manually plot a stop to a very specific spot.

This new navigation “update” is trash. Stops keep disappearing like they’ve been delivered. The whole thing freezes more then it did before so you have to close the whole app. The navigation is absolutely terrible the little arrow thing that shows where you are in the drive is either 20ft -200ft behind so if you are just auto piloting to the stop you miss the turn. If a new driver or a driver who’s older relies on it (like we’re supposed to) it is going to add hours to their day and miss deliveries will skyrocket. It doesn’t tell you the most optimized route to the next stop it takes you the longest way possible. I was at a stop and had to deliver to a house two doors down a dead end road it wanted me to go out of the neighborhood turn around on a looped driveway and come all the way back. The navigation was not something that needed to be updated maybe tweaked but what you guys did is an abomination and clearly no test trials were done on it. Please at least give us the option to use the old navigation system until this mess is fixed. So we can do our JOBS!

I'm a FedEx contractor, and this is my second business; days ago, I wrote a review about GroundCloud that they are amazing, but I complained about their phone calls answering! Minutes ago a very polite Marketing Manager called me and explained they had an issue on that day, and I found she was right! I had mentioned this App is excellent, and still, I’m saying it’s a great and user-friendly app. I’m a Computer Engineer, and I can see how they have developed their app creatively. I’d mentioned you are an excellent Company, why you are not taking phone calls … this is the part want to correct myself about my past review, as her call showed me that Customers are important for this company as They take care even for every single review. Thanks Mrs. Sarah, for your call and your excellent communication and explanation of the issue.