GroundCloud 4+

Not that bad

Would be nice if the stop count was added to the map screen. With this systems reoccurring fault of updating many times during the day. The driver would be able to see any added stops during the day without going to the main screen. By that I mean complete/remaining. It’s a pain there’s no notification of added stops after you set up the route. Plus the driver would be able to see how they’re doing without switching pages.

Developer Response ,

Hello cookjr12188,

Thanks for the rating! We love the idea of adding the current stop count to the "mydrive" screen we will start working on that. We would love the chance to follow up a bit more to learn about your updating and additional stop issues. The application should not be resetting if the dispatch process is set up correctly so can you reach out to feedback@groundcloud.com so we can get your account info and work through those issues?

Thanks,
GroundCloud Development Team

One MAJOR flaw

Great app but there is one major flaw for the use on my routes. The majority of our routes is in rural areas. Meaning we have routes that have 80 stops but drive 300+ miles and 200 of that is gravel roads. GroundCloud systems have no idea what gravel roads are apparently let alone which ones are maintained or which roads are pure sand or dirt (mud after rain) and impassable due to weather or even a road at all. It would great if the driver or administrator could alter maps to tell the routing system that certain roads are impassable so that the newer drivers don’t have to waste 20 minutes a day having to backtrack several miles because a routing system told them to go a certain way.

Large cities this app is wonderful and the greatest thing to have but rural and remote areas this thing is useless and wastes time. Allow us to alter roads for “automatic” routing and you’ve got the best routing map ever.

DRO has this flaw as well on rural and remote areas. You can close sections of city streets and highways but not rural roads. DROs plotting is a joke, too. At least with GC you can manually plot a stop to a very specific spot.

Saturn 3 Express Mo Hakakian

I'm a FedEx contractor, and this is my second business; days ago, I wrote a review about GroundCloud that they are amazing, but I complained about their phone calls answering! Minutes ago a very polite Marketing Manager called me and explained they had an issue on that day, and I found she was right! I had mentioned this App is excellent, and still, I’m saying it’s a great and user-friendly app. I’m a Computer Engineer, and I can see how they have developed their app creatively. I’d mentioned you are an excellent Company, why you are not taking phone calls … this is the part want to correct myself about my past review, as her call showed me that Customers are important for this company as They take care even for every single review.
Thanks Mrs. Sarah, for your call and your excellent communication and explanation of the issue.