hers 12+

Good for prescription refills, otherwise be cautious

This app is great for getting a prescription for a medication you are already familiar with but I would be careful trying new psychiatric drugs on the recommendation of Hers. After filling out a brief survey, I was quickly given a prescription for Cymbalta. I have been on Cymbalta for years but I recently moved to a small town where psychiatric care is unavailable and needed a prescription. This was good news for me but I was concerned with how quickly the prescription was given. I received one message from the psychiatrist assigned to me that consisted of a seemingly automated description of their services and the medication being prescribed. Psychiatric drugs can really mess you up if not taken properly and monitored by a doctor, I know from personal experience. Please just be careful. It appears to me that Hers is handing out serious drugs to people who may be desperate and need real help. Go to a real doctor if you aren’t sure what to do.

DO NOT USE FOR PSYCHIATRIC/MENTAL ILLNESS

I had an absolutely terrible and ridiculous experience with this service. I took the survey/consultation questions, and within 1 hour was prescribed AND CHARGED $123 for lexapro, with absolutely no actual comments with my “provider.” I received the lexapro in about 6 days. About 6 hours after I took the first dose I had an allergic reaction. I immediately discontinued and tried reaching out to my “provider” MULTIPLE TIMES, with no response. I eventually went to the customer support live chat and they told me to continue taking the medication. Despite the fact that I had an allergic reaction, I was only told “do not stop taking the medication abruptly without speaking to your doctor” when my doctor was no where to be found. I requested a refund and cancellation of my subscription which they REFUSED. About 1 week later after pestering the live chat agents and my “provider” I was then prescribed venlaxafine, without any discussion, from a completely new “provider” WHO SENT THE EXACT SAME GENERIC DEFAULT MESSAGE AS THE FIRST DOCTOR. Do not use this service, run away. You will not have any actual contact or communication with your doctor. They will not discuss side effects, treatment plans, or answer any of your questions before prescribing and charging you. Hers is the worst telehealth psychiatry service on the market.

Developer Response ,

Hello GabsKn, thanks for taking the time to voice your concerns. We're terribly sorry for any confusion but you've given consent for treatment when you submit your visit as the providers assume you're ready for treatment. Telemedicine is known for its efficiency and ease of access to healthcare. The medical team encompasses a team of providers to ensure you never wait long to hear back from a provider. The providers send lengthy, perhaps even repetitive messages when the prescription is initiated and changed as they feel all of the information is important. This is much like the information packet you would receive from the pharmacy. If you have specific questions, then the providers respond directly to you with a personalized answer. My apologies for the adverse symptoms, we would never tell you to keep taking something that you were allergic to. Patient safety is our top concern, so this is an instance where we'd want you to let your provider know about the reaction to ensure you are receiving the best care.

You're always welcome to reach your provider via our secure messaging portal to further discuss your treatment. We are also able to look into this further for you and provide a solution if you'd like to email us at support@forhers.com. We hope to hear from you soon!

Beware!

This company is glitchy, costly, and dangerous.
I subscribed back in December when they had a promo, which started fine. They informed me that I wouldn’t able to get prescriptions for mental health unless I checked in with my physicians regularly. The first month was fine.
In January I started getting asked for check ins with multi physicians with different names which continued over the past months. When I got my second prescriptions they sent me two bottles of it at different amounts at a cheaper rate, one of which I didn’t order. Since these are mental health meds it seemed kind of weird. I ended up having negative side effects on the meds and decided to weed myself off them. I did not check in with their physicians and attempted to cancel my subscription. Then today I was randomly charged for a refill of the prescription with no notice, no heads up, and without speaking with their physicians. I can’t seem to get a hold of anyone at customer service to dispute this. My only option is trying to cancel my account again but I still have this new prescription pending. Contacted my bank. I don’t want these pills and was told I would need to confirm with a physician before they would send them. Seems like they work more on hoping you forget about your account then your wellness.

Developer Response ,

Hey @SinKitty93, thank you for taking the time to share your experience. The medical team encompasses a team of providers to ensure you never wait long to hear back from a provider. We're so sorry for any confusion, our subscription-based service ensures that you will receive refills consistently and on time. This is why you’re asked during your medical visit to choose your preference for how often you would like to receive your refills. We also state on the final page of the checkout process that if prescribed, it will be a subscription. Providers ask patients to reach out to them before canceling as they must ensure the patient understands how to wean off the medication safely. We can also look into this further and provide a solution if you'd like to email us at support@forhers.com. We hope to hear from you soon!