HomeStreet Mobile Business 4+

I love the personal service I receive from HomeStreet both for my personal and professional accounts. Have never experienced this level of attention and support from any other bank.

This app is missing very key functionality (ie ability to type in your passcode) and is very redundant and clunky. Function is limited within the app, and there are many dead end pathways. On top of this, the bank itself forces users to reset passcode every 3 months, which can only be done via browser - but since you are unable to type your new passcode in, the system simply replies with “incorrect userID or passcode. Completely broken and this isn’t even the 7th problem I e had with it. I do not recommended this bank at all, definitely not the app.

Sometimes the app fails to use the enable face recognition feature.
Sometimes the app fails to log into the account even when the user ID and passcode are entered.
Sometimes the app won’t upload the picture of the front of a check you are trying to deposit — although it will upload a picture of the back of the check.
Sometimes the app won’t upload the picture of the back of a check you are trying to deposit — although it will upload a picture of the front of the check.

Routine actions like checking your balance or depositing a check become time sinkholes. I really hate the uncertainly and inconvenience this app has caused me. I plan to switch to another banks soon. I just thought people should know that if this glitchy app is having a bad day, brace yourself. Bad days are its normal state.