Hostaway Channel Manager 4+

Hostaway

Designed for iPad

    • 4.0 • 101 Ratings
    • Free

Screenshots

Description

Hostaway is the all-in-one vacation rental software for property managers who want to get more bookings with less hassle. Designed to automate and optimize all aspects of your operations, Hostaway centralizes your business in one place for effortless end-to-end property management. Easily connect and manage your listings across all major travel platforms, like Airbnb, Vrbo, Booking.com, Google, and more. Supercharge profitability and increase occupancy through dynamic pricing and your own direct booking website.

The mobile app gives you and your staff the ability to manage all your reservations, guests, and tasks across all your properties, across all connected channels.

What’s New

Version 1.10.12

- Bug fixes and improvements

Ratings and Reviews

4.0 out of 5
101 Ratings

101 Ratings

Jd12134 ,

Hostaway is great, app is pretty good

Hostaway overall has a lot of functionality and great customer service. There are a few key pieces of functionality the mobile app is missing that I feel would make a huge improvement.

-Add badge notifications to the Hostaway app. Currently the app presents banner and Notification Center alerts. Once these are dismissed, it is easy to forget that there are items within the Hostaway app that are yet to be addressed. Adding a badge notification next to the app icon would provide users visibility at a glance into the status of alerts within the platform.

- Add the ability for users to view the name of each guest in the calendar view on the mobile app (similar to the web view version).

-Add the ability to see the minimum night stay requirement in the calendar on the mobile app.

-Add the ability to view reporting from the mobile app.

Hotpants101 ,

Lost me $1000s in reservations

I had high hopes for Hostaway. The entire point of signing up with them was to build my direct booking business. I had numerous people try to book directly and the site malfunctioned everytime when they put a credit card in. I reached out to Hostaway for support. In the beginning support was great and I received a response right away with actual help. But with these errors, it took over 5 days to get a response everytime I sent an email. I lost $1000s of reservations due to this as people said they ended up booking something else. After weeks of Hostaway telling me they were looking into it and taking my issue seriously, they still couldn’t tell me what the issue was or that it was being fixed. Eventually I was losing too much money on lost reservations for it to make sense to keep using them. To add insult to injury, during the process of me trying to cancel my membership, they took so long to respond and actually cancel my account that I was charged an additional $370 for a new month. They also don’t allow you to cancel your account online. You request it and then, you guessed it, you have to wait for someone to call you to try to keep you on. But no one ever actually called me and they refused to refund any money even though their product doesn’t work and they have zero support. RUNNNNNN

Melissa from Humming Host ,

Best-in-class customer service and robust PMS

I have been using Hostaway for the past 3 years. I cannot count how many updates and new features have been added since then. Hostaway is a company that really cares about customer service, and is always improving their services. The interface is extremely user-friendly, and they have a wide range of partners/apps we can connect to.

But most important, the support team is extremely knowledgeable and attentive to the customer’s needs. I have communicated a lot with Shakira and Guru in particular, and both are very patient (I am not a very Tech-Savvy customer), make themselves available whenever needed, are knowledgeable and come back to me in a timely manner whenever they cannot fix a problem on a call.

The only thing that is missing is a call center where we could get help right away by calling the team instead of opening a ticket and wait for an answer that can sometimes take a few days.

Overall, I’m extremely satisfied with their service.

App Privacy

The developer, Hostaway, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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