Hostaway Channel Manager 4+

I have been using Hostaway for the past 3 years. I cannot count how many updates and new features have been added since then. Hostaway is a company that really cares about customer service, and is always improving their services. The interface is extremely user-friendly, and they have a wide range of partners/apps we can connect to.

But most important, the support team is extremely knowledgeable and attentive to the customer’s needs. I have communicated a lot with Shakira and Guru in particular, and both are very patient (I am not a very Tech-Savvy customer), make themselves available whenever needed, are knowledgeable and come back to me in a timely manner whenever they cannot fix a problem on a call.

The only thing that is missing is a call center where we could get help right away by calling the team instead of opening a ticket and wait for an answer that can sometimes take a few days.

Overall, I’m extremely satisfied with their service.

Mohamed Wazeer has been SO helpful when it comes to setting up my Hostaway account! He has answered all of my questions in depth and even breaks it down so that everything is easy to understand. Hostaway itself is very user friendly, but I would not have been able to set it up the way I needed without Mohamed’s help. He is readily available via email/google meetings and I always look forward to my calls with him. Thank you Mohamed and thank you Hostaway! They have made renting out my properties such an easy experience.

Hostaway is a robust PMS so for most of us hospitality hosts we don’t want to deal with figuring out how to set up or tweak things. After using the app a few months I had some frustrating issues (my fault for not learning every detail of the software) Billy came to the rescue. Problems solved extraordinarily quickly. Btw, If you read Hostaway blogs or pay attention just a bit, ask Hostaway’s team (you’re lucky if u get Billy!) to help you implement & you’ll reap the benefits of a powerful tool for your biz