ICS Mobile 4+

ICSolutions

    • 1.4 • 815 Ratings
    • Free

Screenshots

Description

The ICSolutions mobile app provides an easy and convenient way to visit with your incarcerated family member and loved one. With this free mobile app, you can visit from home or anywhere where you have WiFi or cellular data service. Staying connected to your loved one allows you to share special moments and maintain those strong family bonds between children and their parents.

What’s New

Version 1.2.1

Stability improvements and bug fixes.

Ratings and Reviews

1.4 out of 5
815 Ratings

815 Ratings

Take pride in your work ,

REFUNDS? Plural!

All I want to know is who to contact for refunds? I’m about $50 in. Some visits work. That being said it takes a lot of time and coordination on both ends to make a visit happen. I feel the price is fair when it works otherwise it’s like tossing $6.00 out the window. Either the kiosks’ don’t work (and when 1 works and 1 doesn’t the system allows for double booking time) so when two inmates have the same visit time scheduled and there is 1 kiosk there’s an issue. For people who don’t live in that world it’s simple. For them it could be a revolutionary war with days or months of consequence and retaliation if there is disagreement. In addition and this is important! If either party is not connecting (happens often) your not allowed to log out and try and reconnect! This is absurd. I’ve sat for 1/2 a visit or more. No video, no voice and vise versa. People need to be able to rejoin the visit up until the time they paid for us over!!! Last but not least let us know where to sign up for refunds. We have already spent hours and money trying use this system between web site scheduling and APP visits it’s enough to drive people crazy. Fix the app, fix the kiosks, add more kiosks, FIX THE CONNECTION! Stop stealing our money.

3007v ,

The worst company in the world.

If you know, you know. This company itself is trash. This app is trash. Customer service, trash. If I could give 0 stars I would. All this company does is lag, scam, and lie and pretend it’s your internet making things not work. Their phone lines? TRASH. Inmates can call 10 times a day, and only 1 call will actually go through. On the inmates end it will say people deny calls, their service line is off, or simply just not answering when I will literally next to my phone waiting. Some calls even go mute, wasting time and money. The video visits you get? SCAM. They have you download a software that doesn’t even exist on your computer. File says empty. Forcing me to use this app, which signs out every 2 seconds. Their cameras try to do a portrait mode? TRASH. Blurry as ever. The inmate can hear you sometimes, sometimes they can’t. This app hasn’t been updated in 2 years!? That says a lot. They don’t care about inmates, they don’t care about the families that just want to talk to their loved ones. It’s all about money to them.

AnnaSpeaks ,

Insult to injury

While I’m grateful to see my loved one’s face who has been wrongfully incarcerated for a crime he didn’t commit, I also want to add my .02 in hopes it will play a role in this company fixing their highly glitchy system. It’s been virtually impossible for me to complete video calls, the audio and video is all distorted, freezes up, the app crashes constantly, and it won’t allow me to log in sometimes yet others it will - no rhyme or reason. We’ve tried everything including replacing an internet router thinking it was connectivity or internet speed issues, buying a laptop to try their desktop version for Windows, hundred of dollars spent and yet still this app won’t work. This company is taking advantage of people who are in an incredibly vulnerable, traumatic and heart wrenching situation, offering a service that doesn’t work correctly, and taking money from us with zero incentive to fix their issues, because it’s all we have. I hope it changes, it’s truly awful. 🙏

App Privacy

The developer, ICSolutions, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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