I genuinely don’t understand why upgrading the app or consolidating the amps would’ve caused such degradation in functionality. Either your IT staff is incompetent or you genuinely appreciate the lack of functionality with your app. For you to accept five minutes or greater for points to add to a balance is unacceptable. Your old app was better and actually applied points in an acceptable manner. If your goal is to cause frustration to the point patrons will not scam tickets then your well in your way to success. At this point it wouldn’t hurt you as an organization to consult the Virginia lottery and see who they hired to create and maintain their app. I’d also like to thank you for not responding to my email regarding my concerns. Times like this I wish there was a 0 star option but looks like many folks like the 1 star......

This lottery in Tennessee used to be a lot of fun for a lot of years. But the tickets don’t win nowhere as often as they used to. This is becoming a problem with a lot of people who are giving their last dollars in hopes of getting back something that they used to get. It’s creating a lot of poor people and making some of the college kids happier. Why can’t the lottery pay out more and take a percentage of the win to education. AtLeast they’d stop being so broke. If this was meant to pay for education , people would be much happier to just do that and then hope to get a lucky ticket to help pay unexpected bills with. They are still going to gamble so why not allow them to win more instead of loosing everything they have? ??

The app would be great if it were properly managed. The app is constantly crashing or filled with bugs.The customer service is a joke. When asking for help, it’s like a game for them to see how many things they can get you to send them. Sometimes they ask for the same thing multiple times and when they get bored they say the problem has been fixed when it wasn’t. They won’t respond back after they said it was fixed. I took a survey once for 50 VIP points and after proving I actually took it and emailing them multiple confirmations they said my account had been credited but they never showed up nor responded to further inquiries. I have had a few other similar encounters and now I just tell them all the technical data up front and tell them to fix it and I won’t respond to any further questions because I know they won’t fix it anyway and I won’t play their office games.

Scan ticket can take 5-6 times, IF it works at all.Entering tix for 2nd Chance drawing routes you out of simple scan and takes several clicks to get back to scan another ticket. Finding way to enter your points in the drawings also takes several clicks just to get to screen. Scanning ticket should only be one click. Once inside VIP Suite to enter tix and apply your points to a drawing should only be one click to: Scan ticket; one click to scan another ticket; one click to enter drawing; and only one click to play. If your looking for a program to compare to, try the Ohio Lottery program. You’d see the easily understandable directions, fewer redirections to enter and apply points to games. Thanks!