SMS ONE

Name: SMS ONE
Rating: 2.4 (122 reviews)
Author: SMS Assist, LLC.

SMS ONE by SMS Assist

Free · Designed for iPad

122 Ratings
Ages

4+
Years
Category

Business
Developer

SMS Assist, LLC.
Language

EN
+ 1 More
Size

125.3
MB

The SMS ONE app (SMS ONE) is an application utilized by our network of affiliates to help manage work orders and streamline the onsite validation process into one simple system. It is fully integrated with the SMS One Affiliate Portal and creates real-time communication and work order visibility between the affiliates’ home office, crews and SMS Assist. The SMS ONE app improves the workflow process for both affiliate field technicians and administrators in the following ways: • Allows affiliate administrators to remotely monitor and manage the status of work order information in one place • Eliminates back-office costs and paperwork on every work order • The photo feature captures before and after pictures to ensure every service is completed to 100% satisfaction • The GPS-enabled functionality reduces technicians check in and out time to under one minute • The application has a simple messaging service that connects technicians with SMS Assist and reduces the need for time consuming follow-up calls • Provides easy map directions to each job site With the SMS ONE mobile app, managing your work orders and crews has never been easier. 【Note】 Route planning will continue to use location services and consumes more phone battery while active. Please note: the route planning and technician reporting continue using the GPS services while the app is running and will continue to consume battery power. Compliant with Apple policy, our app will only support iOS versions 7.X and higher. If you do not have a compliant iOS version, please update your system to meet these requirements.

Ratings & Reviews

2.4

out of 5

122 Ratings

Photo Upload feature is absolute garbage
07/01/2021

PLVNB
Why do I have to constantly back out of my job and go back into it, sometimes twice/three times just to get my photos to upload? And I have to go through and take them all again. This is not up to standards for an iPhone 11 pro max. Please fix.
Photo Upload feature is absolute garbage
07/01/2021

PLVNB

Why do I have to constantly back out of my job and go back into it, sometimes twice/three times just to get my photos to upload? And I have to go through and take them all again. This is not up to standards for an iPhone 11 pro max. Please fix.
To much going on
06/18/2021

crawfishboy
The app has its purpose, but it’s gotten more and more complicated as it adds more features. They should get feedback from their best affiliates and come up with a simple way to do what the app should do. Lots of unnecessary features that aren’t properly communicated how to use. Too many pictures required. Sprinkler checks should have the questions about the system prompt after the pictures are taken. Scheduling should be easy but it’s about a 4 hour process. The app has its purpose but it’s getting to complex for the vendors that use it.
To much going on
06/18/2021

crawfishboy

The app has its purpose, but it’s gotten more and more complicated as it adds more features. They should get feedback from their best affiliates and come up with a simple way to do what the app should do. Lots of unnecessary features that aren’t properly communicated how to use. Too many pictures required. Sprinkler checks should have the questions about the system prompt after the pictures are taken. Scheduling should be easy but it’s about a 4 hour process. The app has its purpose but it’s getting to complex for the vendors that use it.
App seems to work, however
11/09/2022

kennygb@gmail
The app seems to work just fine. However, there is a administrator by the name of Pablo Ortiz, working for renew property management who is using the app to send people to work but they’re not paying them for the work they have done he instead is keeping the money for himself.
App seems to work, however
11/09/2022

kennygb@gmail

The app seems to work just fine. However, there is a administrator by the name of Pablo Ortiz, working for renew property management who is using the app to send people to work but they’re not paying them for the work they have done he instead is keeping the money for himself.
SMS is Cancer
02/06/2020

Nicknametaken1552
Avoid this company like Cancer. Our company works only with 3rd parties like SMS, but SMS is only out to be a bully. I’ve never wasted so much time on the phone explaining the most elementary things to someone who’s supposed to be a “trade specialist” only to have them ask the most asinine questions and then have the audacity to “back bill” for a competitor fixing a problem that they declined to fix so they could save $5?!?! I would have gladly given you imbeciles $100 just to save an hour of my life I’ll never get back...SMS is a good idea that’s been met with corporate greed and poor execution.
SMS is Cancer
02/06/2020

Nicknametaken1552

Avoid this company like Cancer. Our company works only with 3rd parties like SMS, but SMS is only out to be a bully. I’ve never wasted so much time on the phone explaining the most elementary things to someone who’s supposed to be a “trade specialist” only to have them ask the most asinine questions and then have the audacity to “back bill” for a competitor fixing a problem that they declined to fix so they could save $5?!?! I would have gladly given you imbeciles $100 just to save an hour of my life I’ll never get back...SMS is a good idea that’s been met with corporate greed and poor execution.