The app seems nice and easy. The issue came when I upgraded to a new phone. When I tried to login on the new phone, I got an error message (24). It has a nice button to get help by initiating a chat. If you move from that window, you lose the chat and get zero response. The automated message says they typically respond within 30 minutes. They did not and I don’t have time to wait and hope they eventually respond. That chat uses Intercom. Click on that link and think you can initiate a chat outside of the app that is giving an error? No - it will tell you to go back to the Pied Parker website if you want help. Come here and choose app support - what option within that page is to contact for help or even provide help for the app itself? Nothing. I ended up deleting the app and reinstalling. That solved my issue. If you have any issues, I hope that will help you. I sincerely believe the company doesn’t actually want to help customers.

The Pied app has helped me with a parking location I frequently visit allowing me to enter the parking lot and leave without ever having to pull a ticket or worry about paying. When I arrive the gate reads my plate and automatically opens. The same happens when I leave and the app charges me automatically with my saved form of payment for my session; it’s like magic! I look forward to them enabling more locations with their technology.

I had a great experience with this parking app’s customer support team. After I exited a parking structure, the system didn’t recognize my license plate, so my parking session stayed active in the app. I reached out to customer support, and they responded the very next day. They reviewed the situation and promptly waived the fee. I like the fact that they handled the issue fast and professionally. It was an easy and stress-free experience for me.

The app is super glitchy and wouldn’t accept either my credit or debit card (both of which were functioning for other payments at the time) for payment…then of course you can’t use the app again until you pay the outstanding balance. Took customer service more than 2 days to resolve this, and I don’t think they would have resolved it even that quickly if I hadn’t been proactively checking in. There is no customer service phone number, the only customer service is through a chat function on the app/website, and they’re very slow to respond.