I’ve been using Pura for years. We have four full grown adults in our home (our college age adult children live at home with us and go to college), five elderly dogs, one old lady cat, and three young kitties. It’s a FULL HOUSE and even after I clean house there can be a musky odor thanks to our 100 year old house, older animals, and just life in general. Pura has been a game changer. I am someone who cannot stand for places and people to smell bad. I want a clean place to smell clean, even if there is clutter or whatever. Pura makes every room smell good without it ever smelling like we are trying to “hide” something by, say, burning candles. I will say that the fragrances never last a full month, I generally get two weeks on high with a schedule and “away” mode on. (I work from Home so I’m rarely “away” lol - I have a daily schedule on every diffuser.) my other complaint is that the diffusers can lose their connection to the WiFi and the app too easily. I love the new “smart” diffusers but I’m glad my old Vials still work, too

I’ve have been using Pura for about a month. So far I have to admit, it definitely elevates the experience of being home. I love the smell of high-end candles but I don’t like having candles lit in the house, I also don’t like candle soot, and honestly I forget to like them. Pura offers beautiful high end scents, many of which are partnerships with candle companies. I also love their return and exchange policy if you do not like the scents, and have used it. Now for the drawbacks. Some of the scents sell out and take a while to receive, which can be disappointing, that is why I only gave four stars . I am hoping that their production will increase as time goes on so this may not be a problem in the future. They are also expensive when you compare them to products such as glade but I don’t believe they are in the same class as Glade. Many high-end candles cost 30 or $40 so in comparison these are cheaper. I would say these are more of a luxury brand and make me feel a bit fancy. I am easily offended by strong scents and I like how you can adjust the power level of the scent. I have also bought one as a housewarming gift. They have definitely become a necessity in my home. I highly recommend!

One of the main reasons I chose Pura over other home fresheners was the ability to control the intensity of my scents. As someone with a mildly sensitive nose that still likes a little fragrance in my home, I LOVED being able to set my diffuser to a level 2-3, depending on the fragrance. With the option to go as low as a 1, I never really needed to worry about certain scents being “too strong”. With the new app update however, intensity level options are now limited to “subtle, medium, or strong”. Unfortunately this means that many of my subscription scents (that I have used for YEARS) are now too strong to use at the medium intensity level, but also too weak to use at the subtle intensity level. As someone who has used Pura for over 5 years now, this new update is definitely a move in the wrong direction. Considering the price of their fragrances, if this update ends up being permanent, that might be enough for me to cancel my subscription. TLDR the newest app update took a fantastic, one of kind product and turned it into a mediocre product that resembles every other home fragrance product on the market. The ability to schedule and control the fragrance intensity was one of the major selling points for this company, so I’m not sure why they’d willingly choose to offer LESS customization options.

I’m new to Pura and signed up for a couple of subscriptions, two for home and one for car. I like that you can create a queue to try new scents and each delivery will choose from that list automatically (I enabled the queue for one home refill). The queue itself is difficult to access and add to. An improved user experience would allow you to “add to queue” as easily as you can add to cart or favorites. Currently, you must view your next delivery, view your queue, then add scents from a random list of scents shown; you can’t search and it also doesn’t show what is already “in queue”. You also cannot create separate queue lists for home and car, though the refills are different. With all these limitations, it’s easier to just swap fragrances before every delivery. You also cannot view info about previous deliveries or subscription details, like how many months are available in your current subscription. I’ve also found some bugs where adding to queue occurs twice, or saves to favorites instead. Also, the notification popups don’t close until you actively close. It’s all cumbersome and not very user friendly.