CrewForce

Name: CrewForce
Rating: 3.7 (287 reviews)
Author: Tyler Technologies, Inc

Business

Free

287 Ratings
Ages

18+
Years
Category

Business
Developer

Tyler Technologies, Inc
Language

EN
English
Size

148.8
MB

Fire crews stay safer and better prepared using New World CrewForce™ created specifically for licensed users of Tyler Technologies’ New World™ Fire software solutions. With intelligent, fire-specific dispatching capabilities, this app offers context awareness, which presents critical information based on your role and where and when you are. This intuitive app knows the information users need – at the moment they need it - ensuring mission-critical information is always at their fingertips with features including: • Easy-to-read route to the call • Location of other responders and their estimated time of arrival • Instant access to building maps, preplans, hydrants and lists of known on-site chemicals • Access to building contact information including names and phone numbers • Real-time access to call details and incident narrative • Secure communications with dispatch and other responders • Immediate access to incident summary reports New World users empower themselves using CrewForce with the confidence of knowing they won’t ever miss a call or be delayed waiting on others for information.

Ratings & Reviews

3.7

out of 5

287 Ratings

Concern
04/09/2021

JBFrazier
I really like the new changes and updates to this app, but have one concern. As a company fire officer, the self dispatch button now in my opinion is way too close to the view details tab when swiping left to view a call. It seems like it will be too easy to accidentally “self dispatch” yourself when trying to view a call on the screen. Other than that, this app works very well for our department and county.
Concern
04/09/2021

JBFrazier

I really like the new changes and updates to this app, but have one concern. As a company fire officer, the self dispatch button now in my opinion is way too close to the view details tab when swiping left to view a call. It seems like it will be too easy to accidentally “self dispatch” yourself when trying to view a call on the screen. Other than that, this app works very well for our department and county.
Great concept with poor execution
Mar 19

Justme212
This is such a great concept. However, the app is basically useless for emergency responders. The app crashes constantly. When our crews get in the apparatus to go on a call the app has crashed and logged them out. By the time you get logged back in you are at the scene. On the rare occasion that the app doesn’t crash the auto status change features are mostly useless because of the gps jumping around. If auto enroute is turned on it will put the unit enroute before the crew even gets to the apparatus. We have worked with Tyler Technologies over the phone, email and uploading app logs to them for many months and they just can’t make the app any more stable. I would love to get this app to function properly but after more than a year and a half of work to get things to function we are at the point of deleting the app to save our crews from the daily frustration in an already stressful job.
Great concept with poor execution
Mar 19

Justme212

This is such a great concept. However, the app is basically useless for emergency responders. The app crashes constantly. When our crews get in the apparatus to go on a call the app has crashed and logged them out. By the time you get logged back in you are at the scene. On the rare occasion that the app doesn’t crash the auto status change features are mostly useless because of the gps jumping around. If auto enroute is turned on it will put the unit enroute before the crew even gets to the apparatus. We have worked with Tyler Technologies over the phone, email and uploading app logs to them for many months and they just can’t make the app any more stable. I would love to get this app to function properly but after more than a year and a half of work to get things to function we are at the point of deleting the app to save our crews from the daily frustration in an already stressful job.
Very Capable
Apr 13

Original Jawnsun
This app has come a long way since its inception. I can see this replacing the traditional computer Fire Mobile in the future. Mapping, chatting/messaging, and other additional features will need to improve. But it’s getting better!
Very Capable
Apr 13

Original Jawnsun

This app has come a long way since its inception. I can see this replacing the traditional computer Fire Mobile in the future. Mapping, chatting/messaging, and other additional features will need to improve. But it’s getting better!
Junk
Apr 10

Nonono13
This is by far one of the worst cad interfaces I’ve had the misfortune of working with. The mapping and routing are unusable while also causing issues with units that are decidedly closer being left off the call because it routes through parking lots and backyards. When you attempt to look up information with in the app it comes up as font size 1 and is unreadable with spending minutes zooming in. The last update caused the whole cad to crash and the response was “sorry no idea try to update again”.
Junk
Apr 10

Nonono13

This is by far one of the worst cad interfaces I’ve had the misfortune of working with. The mapping and routing are unusable while also causing issues with units that are decidedly closer being left off the call because it routes through parking lots and backyards. When you attempt to look up information with in the app it comes up as font size 1 and is unreadable with spending minutes zooming in. The last update caused the whole cad to crash and the response was “sorry no idea try to update again”.

Users can now create and edit building watches. Users can now choose between a more basic or advanced version of the Vehicle Search screen. When using Fire Prevention Mobile as the preplan source, the preplan viewer will now open in the widget automatically. A unit/apparatus’ radio number is now included in the General Call Information section on the Call Detail screen. The size of the Incident Number field on the Call Info widget has been increased and displays in white when using dark mode. A new Auto Screen Dim toggle has been added to the Settings screen. When turned on, the screen dims automatically after 5 minutes.