The app is fine except real Telehealth is not working when not able to see face to face with the provider. I had so much difficulty last visit as the system wasn’t working. At the end after so many failed messages that were kept dialling without connection, I had to delete the app in order to upload photos, I have been told. It would be much easier if we can just face time, and again even that solution wasn’t an option.

I’m beyond thankful to have access to this service, because it has made healthcare immensely more accessible for me in multiple ways, including actual physical accessibility (I do not have a vehicle), as well as mental accessibility (I struggle with anxiety-related motivation), so telephone/video appointments are literally the best thing since sliced bread. Dr. Sartin is seriously incredible. Best doctor I’ve seen in years. He actively listens; he shows genuine empathy and compassion; he discusses different treatment options and asks for your opinion about them, as opposed to just telling you what to do, as so many doctors unfortunately do. Both times I’ve seen him, I’ve left the appointment feeling genuinely cared for and that my health is in good hands. Not only does he make “going to the doctor” less scary, but something to actually look forward to (in what is usually a scary and/or painful time, when you are really in need of medical attention/help). He and his team offer tangible, meaningful, and practical support with the utmost care, respect, and transparency. I’m very grateful to have found y’all, thank you for being you!

I have been feeling bad and knowing I had a sinus infection brewing due to getting them frequently. But, because of our current pandemic I didn’t feel like going to an urgent care was a good idea. I went back and forth should I even try this or not and I’m so glad I did. I put my info in, requested an appointment, and got a call in about 3 minutes. I spoke to the doctor, gave him my symptoms, he prescribed antibiotics and gave other OTC things(I already was doing, but good to know I was on the right track). All less than 5 mins, but I gave him the info he needed and vise versa. I got a text about a minute after I hung up about my RX being processed at my pharmacy and it was ready within the hour. It was so easy, I’m glad I did this. Felt like I needed to review since I went back and forth so much that hopefully this will help someone else.

I’ve used the app so many times not thinking much of it when my work provided it. It speeds up the process to get a referral. I had a bad cough that kept me up at night… got a prescription over a call while comfortably home and was all better by the next week. Beats waiting at urgent care with sick people around you. Doctors are all nice and helpful. Helps that the app actually looks nicer and is easier to use than the appointment apps hospitals use to send charts and results too. I think it used to be red but the blue is easier on the eyes.