I live closer to an AMC, BUT they don’t maintain their seats. I actually started a list of what seats not to seat on. In your theaters I’ve yet to see 1 chair broken, the leather torn or the seat being tilted. Plus the popcorn in Farmingdale is freshly popped- unlike your Hicksville location. I rather drive a little further for a better experience.

I was watching A Quiet Place the begining. With an hour of the movie, the movie shut off and we were told to exit the theater due to an emergency. My family and I left quickly and orderly out the theater leaving our food behind. We did not go back into the theater. In fact, we left for fear of a gunman, fire, or some life threatening situation. I was told I could get replacement tickets but I can not t food replacement. I find this to be upsetting because movie theater food is not cheap and due to an issue beyond my control, I was forced to leave and left food behind. I feel I should be able to get reimbursement or a replacement for what I bought.

I love the fact that the Showcase Cinemas app has the online ordering feature. It really adds to the movie going experience. However, whenever I go to pick up my order at the designated area, I am always told to wait on line with the people who haven’t used the app. I always tell the concession worker that waiting in line with the people who haven’t used the app defeats the purpose of using the app. There should be a designated person that makes the online orders, especially in the weekend when it gets busy.

Great app, works flawlessly for the most part. But a major issue that needs to be addressed is gift cards not working when trying to purchase tickets through the app. I am constantly met with error messages and believing it’s the card itself. I just purchased a brand new $50 gift card from my local Showcase theater and I still cannot use the card. Hope this issue gets resolved soon