Great help from a woman named honey. The last time I was stuck at the station here at New Leaf and Santa Cruz I think it’s 1005 Fair Ave.This time I got the charge start with my app on my phone, which was great and I think I saved on the Session fee. However, there is no receipt appearing on my phone nor is there a receipt on the machine. Also, it said to hit stop what I was done while I was at 98% and it was still charging and I didn’t see a stop button fortunately it finished charging and stopped on its own. Otherwise, I really wouldn’t have known how to stop it if I did need to stop it in the middle if I was in a hurry or something. So that is the good and the needing improvement. I would love to have a receipt on my phone or on the machine so I can keep track of. I would like to know how to stop the charge in the middle if I had to. However, this is a big improvement over my first experience of recent days here at this Charger. So keep up the good work and keep improving. Thank you.

I’ve used a public EVGo charger perhaps 5 times in the last few years. It has not worked even once. It usually hangs at the screen where it says syncing with the charger. I’ve had to call them, wait a few minutes, and on a few occasions, they’ve managed to manually turn it on. The only reason I’m even trying to use their charger is that I got $100 in charging credits when I bought my Nissan leaf. What a brilliant and deceitful move on their part! The standard charger is not compatible with a Nissan leaf! And when I use the fast charger, it docks me around $20 for an additional 120 miles of range. I could've got thrice the range filling gas in a Hummer. And what’s more, one time I was not able to pull out the charger after it finished charging because the lock was stuck and spent half an hour on the phone again with them. As far as the app goes, as they say, you can’t put lipstick on a pig. But somehow they’ve managed to make the whole experience even worse! You cannot stop charging using the app. You have to go to the charging station, find the stop button (which in itself should win you an award) and hit that well hidden button before pulling out the charger. Which means that anyone can unplug you! I do feel bad for the app developers because of how bad the underlying charging system is. So I’ll try to say one thing nice. The fonts and colors and the look and the feel of the app is fairly decent.

I just recently got an electric car so I’m new to the chargers. As much as I can help it I avoid EVgo at all costs and only use electrify America or just charge at my house. I was running dangerously low on battery and drove to an EVgo charger that ended up not working. I tried twice on the original charger and then twice on another charger at the same station and neither worked. I then had to drive farther across town to another EVgo charging station and of course the first two chargers I tried didn’t work. I then called and after 20 min, a customer service rep was able to get the then FIFTH charger of the day that I tried to actually work. I asked if there was any way they could give me a credit for all of the time it took for me to finally get a charge and she sent my request to customer service. They emailed me and denied any request stating that I had a successful charge and completely ignored what I told them. I also realized then that my card was charged $4 for each of the original two charges that I tried. My card was accepted and then immediately stopped the charging so I never got energy to my car and shouldn’t have charges on my card. Still have never received a refund for those. If you have the option to use electrify America over this company I highly recommend to. EVgo chargers always glitch out and the customer service is useless.

I've only charged my car twice—once on Thursday and right now, as I’m writing this review. However, there are two charging transactions on my account from Friday and Saturday that I didn’t authorize. I called customer service to report the issue and they said there would submit a ticket for it to be investigated further. After reading the email they essentially told me there was nothing they could do and said it was my responsibility to remove any cars from my account that I no longer own. The problem is, I only have one car, and I didn’t charge it three days in a row.After receiving that email response, I called again. After explaining the situation to the representative, they put me on hold, and I started to hear snoring—they had fallen asleep on the phone. I tried to wake them, but eventually hung up and called back. The next person I spoke with said they would escalate the issue further.This entire experience has been ridiculous. After reading other reviews, it seems that unauthorized charges and poor customer service are common with this company. I’m only using them because Honda provided me with $750 in credits when I leased my car, but given these issues, I’m seriously reconsidering whether I want to continue using their services and if I want to file class action lawsuit.