Turkish Airlines: Book Flights 4+

This review is to express my gratitude to your wonderful staff in Adana. My sister was in a coma at Mersin Toros Hospital, and it was possibly the last time my teenage daughter would see her aunt alive. Unfortunately, her flight was canceled, causing her to miss her connecting flight to the USA from Istanbul. Being a minor, she couldn't travel alone to Istanbul to spend the night at a hotel. Thankfully, your associate Filiz stepped in to reschedule my daughter's flight. She was incredibly kind and empathetic towards our situation. She contacted her manager, Ilker Şıvgın, who went above and beyond by arranging a room for us at the Anemon Hotel in Adana and providing round-trip transportation from the hotel to the airport. My daughter safely made it to Istanbul and then to her final destination in Boston. As I rushed to the hospital after ensuring my daughter's departure, I received the devastating news of my sister's passing. I am profoundly grateful for the support from Ilker Şıvgın and Filiz during this incredibly difficult time. Their help was invaluable.

I lost a very important business for distributions and sales representative services, lost cost around 20K because Turkish Airlines just cancelled my flight, the Turkish Airlines flight number 1029 in April the 30th. from US to Bulgaria. After 5 hours spent in the phone calling several times for help we notice that some technical problem was facing T.A. However NO body at Turkish Airlines did care for us and just transferred my calls to different departments but no any real help. My wife and me were forced by the circumstances to accept a new traveling date but we lose 20K and the business anyway. Also we arranged for transportation to the Airport already for the original day and we lost that money too. We had to stay at hotel and spent money until finally get a flight. No body told me sorry for the inconvenience, or ways to be reimbursed or compensated. A rep from Turkish Airlines told me “no sense to claim back for it because Turkish Airlines will give you NO any compensation” to you not anyone. I understand now that there is a normal practice NOT to take care customers. Sorry but you are at your own when doing business with Turkish Airlines. not recommended this airline for you or anyone that look for serious and formal service. Your money in not valuable, not worth at TA. I will not recommend this company nor use anymore.

Tl;Dr App is fine I guess, but nothing special. Turkish Airlines accounts are insecure and you'll probably lose your data when they are eventually hacked. 6 digit numeric pass codes are a sign of a company that doesn't take security seriously. I hope this changes.

My problems with their system have little to do with the app and everything to do with their lack of security. 6 digit numeric-only pass codes are laughably insecure. Even if they manage to salt and hash them with something secure like a couple thousand rounds of bcrypt (which I seriously doubt as anyone who could engineer this would have the common sense to not have this stupidly insecure password policy), most modern GPUs could chew through these hashes in minutes to hours. If they take this attitude towards their password policies, I imagine the rest of their system is built on antiquated security policies. Because of this, I imagine that it's only a matter of time until their system is hacked and user data leaked, if it hasn't already happened.

The app is fine, I guess. It appears to have basic functionality and allows booking of flights and managing reservations. So it receives one additional star for this.