Pro: app seems to work ok, Kansas finally getting a little bit of technology with their system.Con: who thought a chatbot was the best way to pay online?!? First page lists all the vehicles to renew. So I click it and then it immedietely forgets the vehicles and asks me to enter in a PIN or plate number. Then asks a bunch of different questions. Guess what, if you have another vehicle you have to do it all over again. So whoever chose this: have you ever paid a bill anywhere else like this? Water, insurnace, invoices? If everywhere else in society has already figured out an easy invoice system why buck the trend and make us go through a chatbot?

I’ll admit I was super skeptical of a government app actually working. Well to my surprise...in the last few months I’ve used it twice. Once to get my RealID info started. I needed to go to the DMV anyways. And second...today, literally took 70 seconds to renew my registration and pay. Worked flawlessly. Yes I have one car. Yes I have had that car for 5 years. Yes I have the same insurance as last year. A lot of the “bad” reviews seem to be people who didn’t follow instructions or have a weird registrations...but for a regular ole Kansan like me. Worked perfectly. As for the “fees” or surcharges...welp ACH is $1 or you can always mail in a check. And new technology isn’t free. It has to be paid for somehow.

The process is quick. Took less than 10 minutes for two vehicles. A lot quicker than driving to the county seat! Couple suggestions: -People are over dealing with bots. The app can ask the same questions but just present it to the user in a different format (so it doesn’t appear to be a bot). -I registered two vehicles, but the app only shows that I have one vehicle under vehicle renewal activity. It shows the last of the vehicles renewed. The receipt and documents section shows I paid for both, but the Home Screen with the pop up does not. -provide option to make the receipt and the renewal show as PDFs so it’s easy to save to phone, forward to family, etc. - Provide additional payment options such as PayPal, etc. Third party payment sources provide a layer of protection.

The app is worse than the mobile website.The iPhone 14 Pro was released nearly a year ago, but the app hasn’t been updated to support it. Text is blocked by the camera and some screens are impossible to go back because the back button is cut off in the corner. The app doesn’t even support swipe to go back!Additionally, the app makes it as difficult as possible to fill in information, such as adding a new credit card. On the mobile website, I can auto fill everything and use the camera to add a credit card or use one I have saved. It’s ridiculous that the app doesn’t have this functionality.Finally, it’s 2023 and there need to be more payment options. There are a multitude of reasons why people might need or want to use something other than a credit card that has to be manually added or a linked bank account. Apple Pay, PayPal, etc. are easier and quicker, plus have additional benefits beyond the current antiquated options.