Publix Delivery lets you order groceries from your neighborhood Publix to be shopped and delivered by Instacart* the same day, in as little as one hour.
SHOP RIGHT FROM THE APP
Just create an Instacart account and then order from the South’s favorite supermarket via Instacart. Get fast deliveries to your door on groceries, home essentials, and more. You could also use the Publix Curbside service at select locations, and get your groceries shopped by skilled Publix associates right to your car.
These convenient services are available in many zip codes across the Southeast, and you can find out if delivery or curbside is available near you in the app.
WHY PUBLIX DELIVERY, POWERED BY INSTACART:
• Instacart shoppers check expiration dates and select quality produce
• Save with weekly sales
• Get delivery from Instacart in as little as one hour
• Order Publix Curbside, drive to a reserved spot, get your groceries to your car
• Reorder previous items with ease
• Contact your Instacart shopper in real time
*Instacart is an independent business that provides online ordering, shopping and delivery services to Publix’s customers.
Bug fixes and performance improvements.
Ratings and Reviews
This app is good but needs improvements ASAP.
The app worked well until the groceries were delivered. Then a prompt to write a shopper’s evaluation locked me in and would not let go back to double check my list of purchases. It’s asking me to tell it if all the items were found but would not let me go back to check and compare with the initial order. So I’m being forced to choose before I can check. Maybe with a small purchased of a few items this wouldn’t be a problem. However if you had a big list what do you do?Further I was happy with my shopper’s job and wanted to give her credit but after taking the time to write a narrative praising her performance I got stuck in the “write narrative “ section and couldn’t go forward or back or clear. I got out of the app and came back in only to find my page frozen in the same location. No save button or next button etc. All else went well.
Push notifications stopped entirely
In the last two weeks, the app stopped sending push notifications regarding the orders that were placed. Even when the shopper tried sending messages about the shopping, the notification was never sent. I didn’t know the shopping had been done until the groceries were outside my house. This is problematic because we ended up with refunds on things we could have used replacements instead. Other issues is that it is not always clear if you are ordering 1 count or 1lb of something.
The other major problem with the app is that for curb side pick up, if the app tells you to go inside to get your own groceries (which not sure why that happened), there’s no way on the app to scan the groceries. So even though the app tells you no one is available to deliver your groceries, you can’t go inside to get them yourself because you can’t scan them out to finalize the order on your app. I stopped trying curb side pick up after running into that issue twice a few months ago.
Let me share my experience of getting no groceries
I placed an order today - about $80 in groceries. While I was pleasantly surprised with the fee structure and ordering process - that’s about where my approval stopped with this. As my order delivery time approached, I got an email telling me that my order is delayed. The new estimate time was sent. That time came and passed. I waited 30 min after the new estimated delivery time and my order said it was still in the store . I finally called customer service - and the customer service rep apologized and offered me a free delivery on my next order. When I explained to her that offering me a discount if I should choose to spend more money with them doesn’t rectify the situation. I asked her to go ahead and refund my order since she couldn’t give me an estimate on delivery and had no details on the status of my order.
The net result was 3 hours later - no food and waiting 7 days for the credit back to my card.
This will be the first and last time I order with them. Next time I’ll just drive to Publix and save myself the wasted time.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Browsing History
- Usage Data
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Publix Super Markets Inc.
- 119.1 MB
- Food & Drink
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Age Rating
- 12+ Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- This app may use your location even when it isn’t open, which can decrease battery life.
- © Instacart, 2017
With Family Sharing set up, up to six family members can use this app.