The interface is terrible on mobile - landscape only, doesn’t use any mobile UI conventions, etc. It barely can accomplish the most basic function: turn the sauna on from your phone. And now, it doesn’t even do that. It dropped the wifi connection so the sauna doesn’t show up in the app, so it’s completely useless. I’ve followed the arcane instructions to re-connect the sauna and it simply doesn’t work and gives no indication of what can be done to fix it. I love the sauna itself, but this app & the wifi feature is embarrassingly horrible. I paid extra for the sauna to get this feature and less than a year later it’s broken.

I could NOT get this to connect to my sauna to save my life (and I’m technically inclined). Finally gave up and called clear light. They sent a walkthrough .. and it finally works like a charm. I can finally turn it on from my phone across the house. 2 things .. first .. upon initial setup/connecting the sauna to the app you must make sure your Wi-Fi is broadcasting in 2.4ghz instead of 5ghz. Second you must put the sauna in setup mode (pressing and holding power button for 7 seconds) prior to hitting the “setup” button on the Wi-Fi setup screen on the app. Works like a charm. Thank you Viviana Lomas from clear light!!

Read the set up instructions online - follow to a T. Took me some time but it does everything is says it will. Coolest part with my Sanctuary 2 in this app is that it allows me to turn on the sauna for LONGER than 60 min…which is all the interface in the sauna will allow. So yes, setup is a pain, yes, the interface is archaic, but yes it works and provides much better function for the sauna itself.I never write reviews, but wanted to send some encouragement for this app now that I know it works.Stick with it!!!

Sell us saunas for the price of cars that have remote capabilities that don’t work. It’s been 6 months. I’ve spent so much of my previous time on the phone asking when, no one has answers. What a shame a company can still get away with treating their customers this way.. no expected time frame, no explanation, just “ya we know it’s still a problem with certain devices.” Absolute joke, wish you people told me I wasn’t going to be able to use the remote on my 6k dollar sauna before I purchased it. Wish I could give negative stars, and not just because it’s frustrating that it doesn’t work, it’s how YOU have handled communication with your customers that is the most frustrating!