Arby's - Fast Food Sandwiches 4+

When placing mobile orders through an app:

1. If you have a drive-thru, A) customers should ne able to specify how they want to pickup, not default to making people get out and walk in to get their order; and B) you should be making the food fresh when people roll up. Not forcing people to choose between ASAP (ready in 5 min) schedule it 30 minutes or more out. The result is, you get there and your food is going cold or you have to wait 10 minutes or more for them to finish making it. Just make it when we get there. You already do it for people using the drive-thru anyway
2. Why can’t we report when something went wrong with the pickup order but we don’t find out until we get home? It happens all the time. Today, they forgot my bloody curly fries. I know , I should check the bag before I leave but sometimes you’re in a hurry or hey, you don’t like being stared down by the 2 employees at the counter while you check their work.
3. Let us add sauce in the app. Straight from the menu. You can get as much sauce as you want in restaurant but Arby’s treats it like gold when you go through the app or drivethru. Don’t have packets? Try little plastic cups with lids. It’s not rocket science.

The app is demonstrative, and attractive, definitely gets your order in well. A few notes:

The app logs you out if you don’t order for a bit. Not sure exactly how long, but I think mine was maybe a week? I’m not ordering Arby’s every day, folks, I mean honestly. Wouldn’t be a problem if it weren’t for the external login, meaning you need a website to load, and that seems to take forever, even in good signal areas. Maybe it’s to encourage frequent patronage, but the yield is not likely worth the aggravation of customers.

The combos and their component parts are in separate PAGES. What? Why isn’t there an option to make any sandwich a combo? Eliminate the need for a combo page at all that way. Very confusing the first time, looking at a sandwich and wondering how I make it a combo, a big to back out and noticing the combo section, then having to search the sandwich up again. Maybe that’s to encourage you to look the menu over more, but again, not worth the aggravation and very unintuitive.

UPDATED REVIEW: Restaurant added mobile ordering which was a big improvement BUT… COUPONS and DEALS PLEASE and actually have them and not an empty deals page! Once you add those it will be a very good app. ALSO, please follow the example of other restaurants like McDonald’s, Burger King, and Wendy’s that have unlockable food rewards. For example for every so much you spend you get points which can unlock free food. If you want me to eat at Arby’s more then do this otherwise I’ll eat at these other places which value me as a customer more than you do.

ORIGINAL REVIEW: The restaurant is fine as I love the food. But 3 Major Issues: 1:) No option for mobile ordering - This is a must for a restaurant app and without it this app is useless. 2:) No Coupons / Deals - Your Arby’s app hasn’t had any coupons for a long while now rendering this app useless. Most other places have coupons / rewards. Why don’t you? Stop being greedy. 3:) No Rewards Program - The more you spend the more points you can accumulate to get free food. I suggest Arby’s Corporate study the apps from Wendy’s and Burger King to see how a restaurant app should be done. Because your current app is pathetic.