Einstein Bros Bagels 4+

Today, I decided to try out the Einstein Bagel's online app for the first time, and I must say, it was a great experience! The app was user-friendly and easy to navigate. It allowed me to browse through their extensive menu, customize my order according to my preferences, and pay for it all in one go. What I appreciated the most about the app was its convenience. I was able to place my order from the comfort of my own home and choose the pickup time that worked best for me. When I arrived at the store, my order was ready and waiting for me, which saved me a lot of time. Moreover, the bagels themselves were delicious! I particularly enjoyed the asiago bagel with cream cheese, which was perfectly toasted and had just the right amount of flavor. Overall, I would highly recommend the Einstein Bagel's online app to anyone looking for a quick and convenient way to satisfy their bagel cravings.

There are some cool things on here, but they really missed key opportunities when creating an online ordering + loyalty app.
1. Nowhere can I find my in-progress order - once I place my order, it says “ready in 10-15”, but once I click away from that screen, I can’t go back to any of find my previous orders. There’s a rewards page, which shows how much I paid, but no order details or say if it’s still in progress or ready
2. No “help” or customer service - When I discovered that I couldn’t look at my in progress order, I tried to find somewhere to give feedback, and apparently the App Store is the only place to do that. FAQs only get you so far. Your app/loyalty management service is doing you a disservice (check out Merkle if you need a loyalty revamp). If you just… don’t take feedback, that’s bad for your brand. My order was also incorrect and didn’t realize til I got home. Where do I go for that? Here is the only place, I guess. Not super happy about that.
3. Incomplete menu = money grab - they conveniently don’t have a side (1 or 2oz) size of shmear. If you want any cream cheese on the side, you have to buy a tub for $4+. The image is also misleading where it looks like a side and the description doesn’t call out that it’s a tub until it’s in your cart.
Hoping for improvements soon as I generally enjoy this brand, but these things make it really annoying. Keep up with the times.

Based on the timing and similarity of recent reviews it seems that there are a lot of fake ones coming through to try to dilute the customer complaints about the app. Most of these reviews are reviewing the company itself, not the app.

I love Einstein’s so much. Their bagels are delicious and affordable. However, the Einstein’s app is one of the worst food ordering apps I’ve ever used. The fact that you can’t leave a note on your order to specify modifications or allergies is crazy to me. Also, there are many things you can order in store but not in the app. Finally, for the past few weeks I have not been able to see my rewards. I keep getting the error message “Uh oh! Our systems haven’t had their coffee, so we can’t get your reward information. We promise it’s temporary. You can still use your mobile app to check-in and pay”. It is NOT temporary because it has been weeks that it’s been like this. I’ve received a birthday reward for years and was really looking forward to getting myself Einstein’s today on my birthday. However, since the app does not work properly, I’ll have to skip this year! I’ve always had issues with the Einstein’s app, but now that I can’t even use my rewards, it is getting deleted and I’ll be getting bagels elsewhere.