We absolutely love the pizza at papa Murphy’s. Out North Bend store makes the very BEST pizzas!But, on Tuesdays in particular, the pick up counter needs to be managed. I go online and order my pizza and I’m given an option of when I would like it to be ready. But, why? When I walk in to pick up my order, I’m in the already long line and it takes another 10-17 minutes to get to the counter. Why not have both of the cash registers going, and have one line that is for call ahead/online orders. The other would be for those coming in to make their order. I think the online ordering is helpful, but if I get no reward in my time spent doing it and then have to wait the long line, why would I want to do it??It could just be so much better.

In the Norfolk,NE store the supervisor she said she is was very rude and rather obnoxious. I bought a pizza, a jar of cheese and red peppers, I took the red peppers jar back bc the lid was broken it just kept turning and wouldn’t catch to lock the jar and if it had fell over the lid would pop off. Well Courtney I believe her name was told me since I left the store with it she couldn’t replace it, well you definitely can’t eat your pizza at the store when only half baked, then it was that I took off the seal, well you kinda have to, to be able to use it, right? It just kept going like that until I just gave up kept the broken bottle and turned around and asked the people behind me, wouldn’t a place replace something that is broken and they all said to contact support. Is it really worth loosing at least 8 customers over a $2 bottle of peppers? When I asked for her name she said it, I asked her to write it down and she said NO YOU CAN EITHER REMEMBER IT OR NOT!! As long as she works at the place since she continued to be be rude I won’t go back and I didn’t want my aunt to spill the peppers since the lid was broken bc she’s 80 and likes a few on her pizza it went to the trash and I bought her one somewhere else. There’s several pizza places here I don’t need to get hassled by a young girl who has a horrible attitude!!

I have had this app for quite a while, it was really good at first and I’d give it a 5 stars originally but now it only gets a 2. Went on to place an order noticed I was logged out thought no big deal that’s what happens with a lot of apps on iPhones. So I go to sign back in it tells me that my information is wrong, so I figured ok I’ll reset my password. Tried resetting the password the app tells me there is no account with that information which I know is a lie because I’ve used this app for about 5 years now. So went onto the website and tried resetting password there and it said it sent me a reset link to my password never got an email. So I figured I would try to just create a new account with a different email and phone number and it won’t allow me to because it says that my number and email address are already associated with a different account which I know isn’t true. Really bummed because without being able to login to the app I cannot use or earn points. I’m giving it a 2 star review for now if at some point I can log back in I will change my review but until then it’s getting a 2/5 from me.

The app was awesome. For months. However the update at the beginning of September broke all of my saved create your own favorites. And wouldn’t allow the creation of a new create your own it repeatedly threw an error that create your own was not available till sept 25th. I instead had to use the website to place the order. The most recent update mid September still won’t let me use the presaved favorites but at least now I can now create my own almost. When creating my own half and half it defaults to regular crust and 16 inch family which is what I want. However when pressing add item to get to the customize section it repeatedly says to choose at least one option for left side. (Yes I’d love to do that but you won’t go to that screen). It wasn’t until I chose to go to the large side and then back to the family side that it actually recognized the selection was made. It appears the developers who made the app on the computer did not actually attempt to use the app to place orders. Otherwise these kind of errors would have been caught pretty quick.