Something as basic as setting the date and time on the video display doesn’t work. There is an option to sync device time, but it does nothing. There is no way to get help on this because the ‘contact us’ is all in Chinese.

I have installed on 3 gates so far. You MUST have a strong WiFi signal. Ethernet hardwired into unit gets you best results. The programming does take a little to understand. Just remember to hit the check mark in the upper right when you want to send a programming command to the unit. You need to subscribe to there cloud service to expand some of the capabilities but it’s cheap. $40 a year. If there was one complaint, it would be the fact you can hear yourself talk to whoever is at the unit with 3 second delay. But that’s a buffer issue with the internet/cell service.

Recently found that the app doesn’t work on an Apple iPhone 17 or 12 when talking on the phone and a guest comes to the gate. Stopped phone call and still errored out even after closing the app several times. I had to reboot the phone before the app would work. The app has been buggy since the control panel was installed several years ago. I keep missing deliveries as the delivery people don’t want to wait for someone to respond. On a positive note, the control pane itself works well when using the keypad. Please fix the app!

This app is so terrible. It does not send notifications even though my notifications are on. I have missed countless deliveries. It will only ring if you have the app open. What’s the point of that?