HomeServe - Home Repair

Name: HomeServe - Home Repair
Rating: 2.5 (146 reviews)
Author: HomeServe USA

Access to My Account

Only for iPhone

Free · Designed for iPhone

146 Ratings
Ages

4+
Years
Category

Lifestyle
Developer

HomeServe USA
Language

EN
English
Size

93.1
MB

iPhone

With the HomeServe App, you can easily manage your HomeServe account from your mobile device 24/7/365. Simply log in to My Account with your HomeServe ID and you’ll get quick access to: • View your existing HomeServe plans • Make payments • Update payment methods • Go paperless • Reset HomeServe ID password • Add/cancel coverage • Schedule service • View service history • Chat with a HomeServe representative Some features must be accessed through a link in the app to our website.

Ratings & Reviews

2.5

out of 5

146 Ratings

Used to be great
05/16/2023

68pb
This app was great BEFORE the update at least for organizing and keeping track of things around the house. I was hoping more would come of this (like they made it seem), but it never did. I have to send requests when stuff you’d think would populate from there “pertinent info” never does. Everything from the how-to videos to the manuals, and thankfully I didn’t get rid of those, to parts. I own some craftsman power equipment that has been listed in the app pretty much since new and the “pertinent info” it pulled was a warranty. No manuals or typical replacement parts like spark plugs, air filters, etc. for annual maintenance. Luckily I’ve been able to find stuff, but if you’re gonna have a parts section, why not at least list the typical things that wear out or require routine maintenance like spark plugs, belts, water/fuel/air/oil filters, batteries, and that goes for anything not just yard equipment. I haven’t used or bought any warranty services so maybe it’s good for that but the original appeal for me is gone.

Developer Response
Thanks for your review. The app is constantly evolving as we work to improve the experience for our customers. For the My Lists feature, we still offer the basic content of manuals, parts and videos. If you do not see what you are looking for, please tap on the category and Request info. Feel free to send us additional feedback at support@homeserveapp.com.
Used to be great
05/16/2023

68pb

This app was great BEFORE the update at least for organizing and keeping track of things around the house. I was hoping more would come of this (like they made it seem), but it never did. I have to send requests when stuff you’d think would populate from there “pertinent info” never does. Everything from the how-to videos to the manuals, and thankfully I didn’t get rid of those, to parts. I own some craftsman power equipment that has been listed in the app pretty much since new and the “pertinent info” it pulled was a warranty. No manuals or typical replacement parts like spark plugs, air filters, etc. for annual maintenance. Luckily I’ve been able to find stuff, but if you’re gonna have a parts section, why not at least list the typical things that wear out or require routine maintenance like spark plugs, belts, water/fuel/air/oil filters, batteries, and that goes for anything not just yard equipment. I haven’t used or bought any warranty services so maybe it’s good for that but the original appeal for me is gone.
Developer Response 06/19/2023
Thanks for your review. The app is constantly evolving as we work to improve the experience for our customers. For the My Lists feature, we still offer the basic content of manuals, parts and videos. If you do not see what you are looking for, please tap on the category and Request info. Feel free to send us additional feedback at support@homeserveapp.com.
Mixed. It works but….
12/26/2022

Infuriated name chooser
I first got the app when I signed up for coverage. It works for me without issue. I could log in easily and access the functions although most of the time it refers you to the main website where you have to log in to get what you wanted to see. Not much sense to have an app if most of the time you are sent to the website and need to log in. The inventory system interface was useful and better designed BEFORE the update but now shows as lists. Hate the new format. In fact, all of the info that was entered does not show as before. Ended up buying a home inventory management program elsewhere for my laptop and use that instead. There was potential but sadly it was lost.

Developer Response
Thank you for your review. The app is constantly evolving as we work to improve the experience for our customers. Some functions are hybrid (web-based) and will convert to in-app in the future. For the inventory feature, we added a Search feature to locate items in the list. You can also look at the items by group - your groups are located horizontally under your Items. Please feel free to send us additional feedback at support@homeserveapp.com.
Mixed. It works but….
12/26/2022

Infuriated name chooser

I first got the app when I signed up for coverage. It works for me without issue. I could log in easily and access the functions although most of the time it refers you to the main website where you have to log in to get what you wanted to see. Not much sense to have an app if most of the time you are sent to the website and need to log in. The inventory system interface was useful and better designed BEFORE the update but now shows as lists. Hate the new format. In fact, all of the info that was entered does not show as before. Ended up buying a home inventory management program elsewhere for my laptop and use that instead. There was potential but sadly it was lost.
Developer Response 12/30/2022
Thank you for your review. The app is constantly evolving as we work to improve the experience for our customers. Some functions are hybrid (web-based) and will convert to in-app in the future. For the inventory feature, we added a Search feature to locate items in the list. You can also look at the items by group - your groups are located horizontally under your Items. Please feel free to send us additional feedback at support@homeserveapp.com.
Non functioning app
03/02/2020

Staiche
The app looks promising when I signed up initially. I created the account and I then added several items. Most of the items immediately shows the manuals, replacement parts and etc. 2 items was pending which is not a problem since the app is reading the photo taken from the label. Not all labels are not created equal...I guess. I logged in a few time then everything went downhill from here. I am using a password manager to login so every time it should fill in the same information. Spelling should not be a factor since I had logged into the app several times. I now can’t login to the app anymore. After a few tries, it says that my account is locked. So I follow the instructions to unlock the app. It asks to enter my email address and I keyed it in and it responded that I don’t have permission to do that. I tried to email their tech support but I never got any replies. I wish I can enter 0 stars. Since an app is useless if I can’t do anything with it except taking space on my phone. I will delete the app.

Developer Response
UPDATE: Due to your feedback, we completely rethought our entire account access system! Our new system, HomeServe ID, is now available in our current app release v2.0 as well as on our website. Please sign in and let us know what you think about HomeServe ID. If you are still having trouble, please let us know at: support@homeserveapp.com. --- Hello. We upgraded our secure login platform last week. If you missed the email, please send us a note at support@homeserveapp.com and we can easily reset your password for you so that you can continue to use the app.
Non functioning app
03/02/2020

Staiche

The app looks promising when I signed up initially. I created the account and I then added several items. Most of the items immediately shows the manuals, replacement parts and etc. 2 items was pending which is not a problem since the app is reading the photo taken from the label. Not all labels are not created equal...I guess. I logged in a few time then everything went downhill from here. I am using a password manager to login so every time it should fill in the same information. Spelling should not be a factor since I had logged into the app several times. I now can’t login to the app anymore. After a few tries, it says that my account is locked. So I follow the instructions to unlock the app. It asks to enter my email address and I keyed it in and it responded that I don’t have permission to do that. I tried to email their tech support but I never got any replies. I wish I can enter 0 stars. Since an app is useless if I can’t do anything with it except taking space on my phone. I will delete the app.
Developer Response 01/11/2022
UPDATE: Due to your feedback, we completely rethought our entire account access system! Our new system, HomeServe ID, is now available in our current app release v2.0 as well as on our website. Please sign in and let us know what you think about HomeServe ID. If you are still having trouble, please let us know at: support@homeserveapp.com. --- Hello. We upgraded our secure login platform last week. If you missed the email, please send us a note at support@homeserveapp.com and we can easily reset your password for you so that you can continue to use the app.
Seriously? What happened?
07/08/2024

Design X 9
I downloaded this app a while back when I saw it featured on This Old House. I think it was free or maybe only a few bucks. I thought it was awesome! A great way to simplify all your home product information. And I was able to get rid of a huge stack of product manuals. Since we haven’t purchased anything significant in a while I haven’t used the app in a bit. But when we recently purchased a washer and dryer and I was looking forward to adding them to the app. I opened the app and discovered 2 new tabs for “plans”. Ok, I guess they offer repair service plans now? Then I tried to add my new washer and dryer. But there is no way to do that anymore! I assume you have to pay for a plan before you can add new item? Or maybe the app is just broken. Either way, it’s very disappointing and I’m sure This Old House would not recommend this app today.

Developer Response
Thank you for your review. Our recent release included changes to the My Lists feature. You can still view items, tasks and files you previously added. Unfortunately, new entries cannot be added. You can still use the HomeServe App to easily access your plans and other features related to your HomeServe account. Please send us a note at support@homeserveapp.com if you have any additional questions.
Seriously? What happened?
07/08/2024

Design X 9

I downloaded this app a while back when I saw it featured on This Old House. I think it was free or maybe only a few bucks. I thought it was awesome! A great way to simplify all your home product information. And I was able to get rid of a huge stack of product manuals. Since we haven’t purchased anything significant in a while I haven’t used the app in a bit. But when we recently purchased a washer and dryer and I was looking forward to adding them to the app. I opened the app and discovered 2 new tabs for “plans”. Ok, I guess they offer repair service plans now? Then I tried to add my new washer and dryer. But there is no way to do that anymore! I assume you have to pay for a plan before you can add new item? Or maybe the app is just broken. Either way, it’s very disappointing and I’m sure This Old House would not recommend this app today.
Developer Response 07/09/2024
Thank you for your review. Our recent release included changes to the My Lists feature. You can still view items, tasks and files you previously added. Unfortunately, new entries cannot be added. You can still use the HomeServe App to easily access your plans and other features related to your HomeServe account. Please send us a note at support@homeserveapp.com if you have any additional questions.

This release includes bug fixes and improvements Visit us at homeserve.com/app for more info. Have feedback or suggestions? Send us an email at support@homeserveapp.com.

Version 3.5.4

Jan 17

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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