Smart911 4+

Well, I created my account on the website. Then downloaded the app. I have double and triple-checked my phone number, ID and password, but the app repeatedly says there is an account connected with my phone number, but my ID and password are incorrect or have changed. Huh?!

Update: The developers fixed my issue so I increased my update to three stars. After I am warned of a tornado or flooding, etc. I may wish to increase my rating again.

Hi, we're sorry about this. We have fixed the issue and it should work properly now. Please try again, and if you run into any further issues please reach out at techsupport@ravemobilesafety.com

I came across this app after reading about it in a local news article.
While moving through the app, it seemed to take a bit longer than most apps to save, cancel, and/or open a link. I was able to enter some basic info and details but could not get photos to upload. I have never had an issue like that on other apps, so it might be something to work on.
If I made changes to info and did not press save and then tried to upload a photo, the app would just go back to the profiles tab and not save my changes. If I only went in to a profile to upload a photo, it would hang for a few seconds and then a window would appear to center/crop a photo, but no photo would appear. I tried this multiple times with the same results.
I was going to submit a bug report but there is no info in the app or even a link.

we appreciate your comments, we just did a release with a bunch of fixes so hopefully the issues you described were resolved. If you have any further issues please reach out to help@smart911.com and we'd be happy to help.

During the setup it doesn’t take my address correctly. It keeps putting my apartment number first then a space then the street number. This isn’t how we do addresses in the US. It would only confuse the ambulance driver which is exactly the opposite of my goal. In the end it gives me two options: either “confirm” the incorrect address format that the app creates or delete my apartment number. Again neither option is viable since it would lead to delays when the ambulance arrives. Please delete my account. I don’t need any confusion from your company during an emergency. Reading the other reviews on here, it sounds like you really need to focus on getting all these bugs fixed first and then roll out your marketing. The stakes are too high to deal with a buggy app during a medical emergency.

Sorry to hear about the frustration you're having with the app. Try heading to the website, https://www.smart911.com/ you should be able to log into your account there and update the address more easily. Otherwise if you need help removing you account please feel free to reach out to help@smart911.com