My Retirement 4+

Log in error

Worked well for 24 hours. Haven’t been able to log on to the app in months. Waited to log on to see if it would eventually get fixed, still same message, system error.

Ridiculous malfunction for nationwide app and how much money they make. I have to go log onto the computer. No other way. Useless app.

Developer Response ,

We apologize for the issues you are having with our app. If you can give our Solutions Center a call at 1-877-677-3678, we will be happy to assist you with the issues you are having.

Used to work

Used to work great. Now it’s just an unusable app. I was unable to log in, then I attempted to do a password recovery. I could not get pass the verification page. Called Nationwide to reset password and verify that all the “incorrect” info was correct (it was). After the temporary password was used I was redirected to the verification page which worked this time. Then on to the create new password page and a whole new page of frustration. Type in new pass then confirm pass MAKE SURE YOU DO IT ACCORDING TO THE RULES and still nope. All you will get is “ Check the password format rules” I even typed the temp pass into notes and then made a 1 for 1 of its format by just changing the letters and numbers as in a capitol letter was changed to a different capital letter, lower case for a lower case, and a number for a number. I kept the same special character. I copy and pasted the password and still “Check the password format rules”

Please fix what was once a very good app.

Developer Response ,

Thank you for providing this feedback. We're sorry you've experienced this frustrating issue. We have our team looking into the problem and are working to get a fix out soon.

Difficult to read

I like the app overall, but I find the font difficult to read. The letters are so close together that my eyes strain when reading. Seems like this was an afterthought and in my opinion the wrong choice of font. Also, I would like to point out that the app doesn’t resemble NationWide and that is just weird, unless this was on purpose for specific reasons. Make the app easier to read with a better font and I will give four/five stars. I will continue to use the mobile site since its easier to read and I can still use it like an app for now. Good effort, but needs some refinement. I look forward to having a clean app in the future.