This app is suppose to allow you to claim jobs but it doesn’t. I made a mistake and didn’t wipe fingerprints off microwave. The client complained then Cleanster cleared all my cleaning that month. The client blamed Cleanster not me. But I asked about jobs now no jobs are on my tasks list and Michelle, Derrick and Margie stop answering the phone. They assign jobs to the people they like. They take your jobs to give to the people they selected. This app doesn’t let you claim jobs. The people with the app are terrible communicators. You will be abandoned on a job waiting to hear from them or even for them to answer the phone or give the correct instructions to complete your job. I say, Don’t waste your time. 🤬

I’ve been taking advantage of using this app to make extra cash off and on for the past 5 years and has never had an issue until now. For the past month and a half I’ve been getting requests to clean but upon completion I haven’t been getting paid. Once contacting them, their excuses is that they are having a payment issue and they need to reach out to the payment team that I don’t think they really have because I don’t think this business is really that big. Not only have I not gotten paid for the work that I have done, but I have requested time to complete the job and is told to do the work that I will be paid and I still do not see the amount for the extra work pending along with the payment that I am supposed to be paid. It is now going on three weeks and I have still not been paid. When trying to contact them, they either not answer the phone or when they answer the phone they have my number already programmed so they see that it is me and they respond as if I am bothering them. After following this complaint I am going to go ahead and file another through the Better Business Bureau because this is extremely ridiculous.

First of all, on a different app I have so much work I can’t keep up but on this one they only seem to have 1 whole human in a city of 1.5 million that uses the app because they never find me any other work than that one person and they are atrocious to work with. I have told Tidy the host always books 1 1/2 hr cleanings on a 3-4 bedroom house which is impossible and they will not extend time to pay more. They won’t do anything about it except blow up my phone asking me to take last minute jobs for $30. Haha no Also they won’t let me choose my pay. They set it at $20/hr where on every other app I get a minimum of 28-30/hr. The host always says the house is a 3 room house (not a 3 bedroom, a 3 room, which is basically a 1 bedroom house) that way they don’t have to pay more than 30-40$ for a job that I get paid $80 for on every other app. I refuse to accept anymore work because they let hosts lie and say they didn’t like your work so the company takes your money back, they don’t listen to cleaners when they tell them the host has a 3-4 bedroom house and the job should be for 3-4 hrs not 1 1/2. It’s such a joke, I don’t know why anyone even bothers to use it.

These people are liars. All they do is lie. I was on my way to a job and my Uber broke down and then the Uber driver didn’t speak English. Needless to say, I was late but ever since then, I have had jobs taken away . I will get notice after notice about how somebody has picked me and I will even claim a job and they take it away. When I ask about why I have not seen the job I got a notice for, I’m told that the job goes out to everybody and it’s whoever claims it first. That’s a flat out lie. I have been told the client cancelled it. That’s a lie because they give a notice for that. I had a person named Michelle text me at 1:45 IN THE MORNING!!! Then I went and made an account on their website and put the address of a house not even 2 blocks from me and my name never came up as an option for a cleaner. It didn’t matter what address I put , my name never came up. They tell you lie bc after lie after lie. They are TERRIBLE people and I fully plan on taking them to court and ask for payment for every job they have taken from me. I have proof of everything and they play with peoples livelihoods and it’s beyond wrong.