My daughter woke up from an extended nap at 8 pm with swollen eyes and some discharge. Combined with a fever, I was worried enough to ask online what urgent care folks recommended for a 4 year old. The overwhelming response was PM Pediatrics. Impressed doesn’t even cover my experience with PM Pediatrics. I created my online profile and within 10 minutes had a teleconference appointment that allowed my daughter to get a diagnosis AND a prescription for eye drops submitted to our local pharmacy. I was even given helpful tips on how to comfort her (some vaseline on her lashes to stop them sticking, run a humidifier, etc.) and detailed instructions on how to best get a 4 year old to allow me to put drops in her eyes. Folks, seriously, stop what you’re doing and download their app and create your profiles for your kiddos. This place is amazing. Can not recommend enough.

This is a great alternative to having to take your sick child out somewhere. Setup was easy, I didn’t have any issues completing my registration or insurance info. The wait was a little long, but I had my phone nearby and was doing other things.The provider was so helpful in getting my son’s eardrops refilled for an ear infection when our pediatrician wasn’t able to help us after hours on the weekend. Without his app, he would have been uncomfortable all weekend and we wouldn’t have been able to get a start on treating his infection. Only complaint is that during the video call, I could see the provider, but the little window where I believe I should have been able to see my camera view was black, so I didn’t know if the provider could see us or what I was actually showing her.

My friend told me about this app. I uploaded good pictures, filled out my child’s info, and insurance information. I only waited for 15 minutes. The app had issues with audio so the doctor called me on the actual phone while video chatting and we were able to see each other and discuss things that way. She had a diagnosis, conversation, and medicine prescribed within minutes. We spent about 10 minutes on the phone together. She was personable, funny, kind, quick, and caring…. Everything you want in a doctor. I could cry with how easy this was. I will be using this every time so can now.

It’s required to have a video pre-eval prior to coming into the office for any covid or antibody testing. Makes complete sense. Except for the fact that both my husband and I waited hours for someone to come on on two separate occasions - no one did - and when we called the first time to find out why, we were informed we weren’t even in the queue and had to go back on and wait again (which took another substantial amount of time). The second time, same thing happened, but when we called, the operator said it had to go through the app and if it wasn’t working nothing he could do. It’s now been over 4 hours and my husband was logged out by the app and I’m still waiting. I’ve tried calling multiple times but no one even picks up now. What good is it as an emergency pediatric location when you can’t even have your child treated? This app is useless and has me actually in tears I can’t get proper treatment or testing for my toddler during a pandemic.