Welcome Pickups 4+

Great BCN Airport Service

Great first experience with being picked up and dropped off at the BCN airport. Since I was worried abut our flight being delayed I arranged our pickup time an hour later than when we were supposed to land. Our flight ended up being early and by the time we got through customs and got our baggage it ended up being about 30 mins earlier than our scheduled pickup time. I contacted the driver right after our plan landed and let him know we arrived earlier than expected. By the time we got to arrivals we were planning on waiting for him there, thinking it was going to be a while, but he ended up meeting us 10 mins later. Very accommodating and knowledgable about the area and warned us of things to watch out for. Will definitely book with them for my future trips!

Frustrating experience

Update - after posting the review below, company reached out and refunded the payment. So, I am now giving two stars instead of one. It is frustrating that there is no way to contact customer service and only get a response after a negative review. I arranged a pickup at Charles de Gaulle I provided flight number and arrival time. While still in Seattle, flight was delayed. I sent a text to the driver via WhatsApp to notify we be an hour late - the process suggested by Welcome. I got no response. For some reason, the driver arrived an hour before the original scheduled time (as confirmed by email from Welcome). He waited two hours despite info from me and the airport flight was delayed. Driver then texted that he was waiting. I texted back that we were looking for him several times and got no response. Welcome has no customer service. A link on the app takes you to a list of articles. There is an IM option but multiple attempts to contact CS did not get a response. Eventually, the IMs disappear with no response from Welcome. So, this App will take your $80 for a pick up, not provide the service, and offer no way to resolve the issue. Total scam. This should be illegal.

Developer Response ,

Hi there! Sorry to hear about what happened. Definitely not the level of service we would want you to experience with Welcome. Your feedback is important to us. Please reach out to us at hello@welcomepickups.com and our Complaints team will assist you further regarding this. We appreciate your time leaving a review and for bringing this to our attention.

DO NOT USE THIS COMPANY!!!

We needed a larger vehicle for our luggage and we had to beat the airport at 0300. They confirmed our reservation. I never heard anything from them, so 12 hours before they were to pick us up, I contacted them. Of course you can’t just call someone,it has to be via messages that they “usually respond in less than 3 hours.” Really? We needed to know if we had a ride or not. I had to call them twice to find out what was happening. They supposedly were “working on it” and in the meantime there was a chance that we would miss our international flights. Since our reservation had been confirmed, we didn’t have a backup plan. When I called the second time, with just 5 hours left before we were to leave, she “just found out “ while we were talking that they couldn’t find a driver for us. And they just happened to send me a text while I was speaking with her that they couldn’t find a driver and we’re cancelling our reservation. So at 16:00 on a Sunday night, we had to find alternative plans. Don’t use this company. They are unreliable and won’t tell you until the last minute that you don’t have a ride.

Developer Response ,

It's truly disheartening to hear of your poor experience. Please know that is far from the norm and we truly apologize. Please contact us at hello@welcomepickups.com regarding the above issue you faced stating your transfer ID number and our Complaint Team will get back to you as soon as possible to assist you further. We thank you for taking the time to leave a review and bringing the above to our attention