When it does work it’s great but more then half the time I get error vehicle not found and end up having to call tech support anyways

Yeah I agree this app doesn’t work like 90% of the time, and there turn around time on fixing errors when they pop up is incredibly slow, we’re talking months, they should definitely invest more time, money and man/women power into keeping this app up and functioning correctly, because when it is working correctly your talking maybe 5-10 minutes to complete a check in or repair, when it doesn’t work and you have to call tier 1 support your talking about adding 25-45 minuets on to each install and you have multiple installs, good luck on trying to complete they in a timely manner, which wouldn’t be bad if we paid hourly, but we’re paid per vehicle, please do better Verizon.

This app never works correctly. I’ve been told for 6 years that they’re “working on a new app” or “working to fix the current app”. There are a multitude of error messages you can run into. My favorite is when trying to service a camera, it will give you a “this camera is already installed” error. No kidding. That’s why I’m here to service it. Please fix this some day soon, it’s a gigantic waste of time to call in to verify.

If any information is incorrect for the service appointment, the install will not go through on the app. Calling in takes an extra 15 minutes if you’re lucky. I’ve waited on them to sort out issues for over 45 minutes before, 30 minutes is very common.