Can’t get to a person or set up anything besides a claim. Which my car dealership already did. How do you set for a rental car??? How can you charge people more than the promised co-pay??

We bought a vehicle through a dealership and decided we wanted to have all the coverage we could. We decided to purchase the warranty through assurant with the hope we would never have to use to. My vehicle broke down 2.5 hours from home on a Saturday. I had my suv in a repair shop on Monday and it ended up being a lifter failure resulting in camshaft failure. By Tuesday my claim was submitted and approved to begin work. Assurant was easy to work with and fast despite all the negative reviews i have seen. I would purchase this plan again and again after experiencing what I have this last week.

I would stay clear of buying an extended warranty from this company. The contract is sold as peace of mind in case something should go wrong, but when something DOES happen to go wrong, they will look for any excuse to deny your claim. “Mechanical problems” are not actually covered- random PARTS are, so if your engine malfunctions, say smoke starts to pour out of it, unless a specific *part* has broken, they will deny your claim. A reasonable interpretation of “mechanical issues are covered” would be that if your engine is pouring smoke, there’s something wrong. Assurant says, “No. Only *sometimes*.” I am getting a refund on the remainder of my contract and if I can convince even one person to think twice abt dealing with this company, I will be satisfied.

No actual answers in the app, no way to communicate. You have to call and endure their horrible voice mail, where you will be required to enter the same information three times and listen to the same useless and inaccurate information three times before you get to the point where they tell you the offices are closed. Then they’ll tell you they have to inspect your vehicle, which they will allegedly do within 2 to 3 days, but you’re calling because it’s been a week and they still haven’t done it.