This app was working great for months and then all of a sudden it just stopped working for no apparent reason. It won’t even launch on my phone anymore.“Error occurred” is the message I get for my balance page. It prompts me to “try again” but that’s useless.My account page comes up but I can’t access anything on it. Any category I press sends me to an “access denied” page. I’ve given it quite a while (2 months) to work out its own glitches but still nothing. I don’t know what to do other than delete it. I wish I could get it working again it was a great app.

I’ve had this app for a while, stopped using it because it was terrible after a previous update. Started using it again this year because it’s easy to change my pin through the app. However, now it no longer shows me my benefit amount, nor does it show me my upcoming benefits. I literally can’t do ANYTHING in the app outside of changing my pin. Otherwise I just get error messages.

I get texts each month telling me to change my password. When I call the Louisiana office, I wait literally 1 hour to speak with a person and then I’m told that I do not need to update password and to use the ph # on back of card to talk with a person who can help me reset it because I’ve gotten locked out. Don’t have it in me to call & hold for another hour!

This app used to work like a charm but I haven’t been able to use it for at least 8 months because after I sign in I get a error message indicating that they can’t retrieve my transactions at this time. I can’t see how much is on my card, my transactions, nor my deposits, so what’s the point of having an app if you can’t get your account details?! JS