Trupanion 4+

Great Insurance Company, Poorly Programmed App

The Payment Information screen takes FOREVER to load or it just never loads up at all. Sure, I can review the amount of each pet, add them up, and look through my checking account history on when’s the last time Trupanion withdrew and go by that day of the month….But I shouldn’t be doing it that way if you’re app provides me a Payment Information screen. Please get that fixed. It helps me to figure out my monthly budget easier once the Payment Information section is fixed. Thank you.

Developer Response ,

Hi there, Thank you for sharing this with us, and for trusting us with your pets’ medical coverage. Our team is aware that some users are experiencing slow load times in the app and we are working on a solution. In the meantime, please know that you can always access your payment information and history through your online account at https://members.trupanion.com/billing. We’re here to help 24/7, so please give us a call at (855)210-8746 any time you have questions or if we can offer support! Take care, The Trupanion Team

Trupanion saved me thousands

I had a cat with chronic kidney disease, who ended up with a lengthy emergency care hospital stay. Trupanion saved me several thousand dollars on this and hundreds more on other visits. Their customer service is great and the claims process is very easy through the app. Recently their claims department has been backed up and I hope they can hire more people or whatever they need to do to get back to what used to be a very quick reimbursement process. When my cat passed away in September I closed my account in November after receiving reimbursement for tests and care on her last visit. Trupanion reimbursed me for the last two months of service without me even having to ask. I would 100% recommend Trupanion and would use them again.

Slow Server

The last several times, after logging into my account through this app, the throbber stays on my screen for quite some time before loading the page. I have an iPhone 12 which is running on the latest version and the app is also updated so it must be Trupanions server or some other technical bug issue. I’m leaving this review so that they can become aware of this problem. I hope it’s fixed soon. I love using this app otherwise! I just need things to be instant so I’m not wasting my time. I ended up calling customer service to get faster results and I was able to speak with a representative almost instantly. Love that, but defeats the point of this app!

Developer Response ,

Thank you for sharing your feedback with us and trusting us with your pet's medical insurance. We want to assure you that we're looking into this and hope it to be resolved soon. If you need any additional support, please know we're here for you 24/7 by phone or through our website as well.
Best wishes,
The Trupanion Team
(855)210-8746