I was vetted to the gods and back when creating my account—equipment verification, background check, SSN, driver’s license, and more—but clients without even a photo of their face or a last name can book me and expect me to drive out to their house? NO!!! Maybe if Tidy made it clear that customers were also vetted, but I have no idea if that’s the case. They really expect you to drive halfway across the state and clean for 2.5hr in a stranger’s house for less than $60???? At least I’d have a better chance of not being serial killed working for minimum wage at a company. Christ. To Tidy: if customers *are* vetted in any similar capacity to cleaners, please make that clear. Show photos of the house—if I have to upload equipment photos, they should have to upload house photos. Show a picture of the customer so I can make sure it’s actually them when I show up. Giving me basically zero info is a recipe for disaster. Back to Facebook groups and word-of-mouth for me, I guess.

I worked with TIDY for over a Year untill they supposedly fired me for being unreliable, but says I can reapply after 15 days but it keeps saying the same thing over a month .They ignore all my messages. So now I’m spilling the Tea 1 .Overprice for costumers and less pay for cleaner 2. Customer pays 200$ for a 4 hour cleaning and you get payed 90$ . 3 . 1 hour cleaning you’ll pay you 30$ for you to drive far and clean a house 4 . They threaten you 500$- just because if you try steal there clients like go off there app lol but you don’t gotta tell them. 5 . You loose 150$ if you get unreliable and mostly likely fired but they won’t tell you that they’ll say something else but at the end they won’t reply 6 . With TIDY Customers have the right to complain if you don’t stay the whole 4 hours if they want to and you’ll get half of that 90$ pay if you left 10 minutes early or 5 don’t matter you’ll get Half of that 90$ for the time you where there . 7 . If Costomer complain in any way you’ll mostly likely loose the fight unless you where there for the whole 4 hours then your fine , but other cases you’ll loose and they’ll charge you and addition 40$ for dealing with you , 8 . Better off working somewhere else unless you want to work extra, but stealing there clients and working with out the app and don’t tell him and keep the 200$ for your self for the 4 hour jobs just don’t mention it in the messages in there app

They have screwed me out of so much money. And they don’t care. They will offer me a job for $105 and then I accept it, they only pay me $80. That has happened several times. I send pictures proving it and they do nothing. Don’t even bother to reply. And I am forced to clean with people I don’t know. One of them ruined some wooden furniture with Tory cleaner and I got blamed and docked for half of the work I did. And when I try to talk to them about it, they don’t respond. And they are making a lot lot lot of money off of me and offer no help, and just keep taking my money. Also, you are not allowed to see the job details till you are at the house. So you don’t have any idea what is expected of you, so you can’t prepare. Whoever designed this app is not a cleaner, and is just trying to make money off of others. The job I got inappropriately docked for I made $40 for 4 hour of work. That is $7.22 less than the minimum wage in California. That’s illegal!!! But good luck getting anyone at the company to listen. And there is no way to lodge a complaint about this either. It’s the “concierge,” who have been extremely uncooperative and have shown me zero respect. When they are making more than double what they give me!! Awful company, awful app.

This is the worst app and business I’ve signed up honestly - it seems like they set you up for definite failure - they don’t explain clearly since the beginning on all the fees they charge the pros or how the app works .. as a first time cleaner I put my availability but didn’t expect to be charged a ridiculous fee for not being able to take the job that your automatically booked for (I only cancelled because I got sick those days ) you can’t view the size home or tasks you’re expected to do until about an hour before the booking starts and on top of that the app starts glitching when you’re suppose to clock in or out and you have to go thru the hassle of deleting and re- downloading … when you submit a message they’re responses are very generic and you can’t get ahold of a real person it seems because they only reply thru email and then the emails are a no-reply email so you can’t go further into detail and never find a solution - I never got paid for the cleaning that I did for 2.5 hrs - it’s a scam do not sign up you will regret it never using again hopefully everyone that reads this knows not to sign up with them you’re better off signing up with any other cleaning app