Kemper Auto Insurance 4+

I am an insurance broker saying this is awful

Well. This is my first ever app review. I have my insurance with Kemper and have written insurance with them for years not knowing how bad their utilities app is. Horrible. I have yet to access my policy in 8 months and it says it’s unable to load at this time, please try again later.

Someone address this PLEASE! These are the little things that make customers find insurance elsewhere. Just get rid of the app if it doesn’t work then I can at least tell customers there is no app. I would rather that than guide them to this mess.

Developer Response ,

Good afternoon, we apologize about the issues you are having with our app, could you please uninstall the app and try again. Please reach out to us at mobile.inquiries@ipacc.com if the issue persists. Thank you and have a great day! -Juan, CS Consultant.

Policy Number

I never write reviews but it keeps saying they can find my policy number when it’s in my insurance card. I keep reading all the reviews. Why haven’t they pay attention to to them? They keep replying to them but instead of listening to the them they just reply. I can’t even finish writing out the policy and it already says it’s invalid. You should all really invest in your app and website. Stop being cheap about it and just pay someone to fix it. I can even chat with someone without saying it’s unavailable. It’s so frustrating.

Developer Response ,

We are sorry that you are having difficulty registering for our app. Sometimes when users report this issue, it is because they are entering a policy number with special characters. Make certain you enter the 11-digit or 15-digit policy number without spaces or dashes.

Horrible

This is probably the worst app I have used for a company I pay money to each month.
Usually when you make a payment and said payment clears your due date advances… not this one. Instead this one will keep the same due date and update the amount due to the total for the entire policy.
Will probably switch insurance companies after this policy is up because of this honestly.
I pay a lot of money to this company each month… you would think I could view my actual due date and amount due.