CubeSmart App SupportWhat’s going on with you app and phone They are dysfunctional and It’s annoying and frustrating !I downloaded the app and tried to register using my email and acct # then multiple times entered a password but continually got a message that the password didn’t meet criteria of min 8 characters include at least 1 number and no common words. I met the criteria after my first attempt was unsuccessful and I read the (!) but it never allowed me to register. I called the 24 hr help line and it answered to a menu of choices to direct my call which I chose #2 ( existing customer) it continually stated it didn’t recognize my entry and repeated the menu each time. I finally changed my choice to #4 (help with something else) and it said didn’t recognize my entry again ending by stating to call back at another time. That’s my explanation for calling it dysfunctional help. If my bill is going to be paid late as a result of this I expect the late fee to be waved.The only other option was to send an email no instant message help

It is 2022 and this app offers no user friendly/ convenient options. There’s no way to store your credit card information for future payments. They don’t accept other forms of payment ACH checking/savings that 99% of business accept for online bill payments. Every time I go to pay my bill, I have to put it off until I have time to go find my wallet and enter in the same long information every single month. It should not take me 20 minutes to pay the same bill every month. Because of their lacking features, they have racked up loads of late fees on me, $34 just this month and my bill is not even 7 days late. This will be my final month with this storage company. They know what they are doing with this ancient prehistoric app that needs serious updating.

I wish I could leave negative stars. Suffice it to say, this app is horrendous. It takes For. Ever. To load anything. It constantly tells me my password is incorrect, even though my password works eventually. It takes forever to load. It takes forever to accomplish anything. It. Just. Takes. Forever. If there is an app I hate, it’s this. And to have to use it at all is sad and frustrating. We love our facility and the managers there. But this app is enough to make me say I cannot possibly recommend CubeSmart. Lately I have just been foregoing the app and using the website at home. Today, however, I have to use the app. And I can’t. Which is just beyond sad and frustrating. Leading me to move out and just move elsewhere.

I was happy to come across an app for my storage facility. Unfortunately, I had trouble logging in, even though my login credentials were the same ones I use for the website. Upon contacting support, I am told that I would need to re-register on the app. Normally, this wouldn’t be an issue. But they continued to say that I would have to use a different email address to register for this account. This is ridiculous since all of my bills/utilities go to one email address (I may be wrong, but I believe most people do this). I’m hoping their developers see this feedback and change this stupid requirement. Deleting the app for now.