Reviews with high ratings are fake. This company marks up the cost of spare parts by at least 30%, the final service will cost you several times more than you would hire a local expert. This company does not have a single technician on staff, it is just a bunch of IT guys who created a lead generator. They are capturing the market by killing the business of local experts. You could pay less by using local companies, but you will hire them. The technician will receive at best only 50% of what you pay. No one checks the technician for professional suitability. They do not have technicians and your application can hang for a month, but you could hire a local expert who would do the job on the day of the request. You are keeping the air alive by contacting them. They will not give any guarantee for the work performed, since the turnover of technicians is high, they come and go, since they do not pay the technicians what they promised.

Zero stars…Do not use this company! They sent 2 technicians to repair my Samsung flex-washer for a drainage and door locking issue. I spent $1,000 and was left with a machine that was completely useless. $450 of that was for a new locking mechanism and board that were never installed. The technician couldn’t figure it out so he just removed the locking system altogether and tricked the machine into thinking it was locked. Not safe and I paid for new parts! Ultimately, I was forced to purchase a new machine as my family needs to wash clothing. I requested a refund and offered video proof of the broken machine. They refused, telling me that a technician had to examine the issue. I advised that they had 1 week while my new machine was on order. They delayed and never showed for an inspection. They also refused to refund me. At this point I filed a credit card dispute. Save yourself the frustration and expense. Seek services elsewhere.

My last experience with them was absolutely horrible. Their Tech Alais made my machine worse than it began. I had another company come look at it. As soon as he took the top off he refused to do anything else because it was completely f$&@3d up!! I sent pictures of all the messed parts their tech left. The machine cannot be used in the state it is in and I have had to purchase a new washing machine. They are refusing to refund my money. I will be reporting this to the Better Business Bureau and getting my lawyer involved. This ordeal has been absolutely horrible and mentally draining!!!! Trying to talk to a supervisor is like trying to talk to the dead!!! They tell you a supervisor isn’t available and take a message but a supervisor never calls back. Right at this moment I have been on hold 58 mins waiting for a supervisor. I will never recommend this company to anyone!

We were deeply displeased with our Puls experience. The technician, while friendly, took almost three times longer to complete our project than quoted. The app promised that if prices changed from the initial estimate, we would “have a chance to review final pricing before the work begins.” While our technician took almost six hours instead of two, we were never notified of an adjusted price estimate—and certainly never given the opportunity to decline a higher price. It was only after the technician left, having never said a word about changing the price, that the app then updated to show a significantly higher charge almost triple our quote. After calling customer service, they listened to our story, agreed we were wronged, and then refused to take off more than $30 from our multi-hundred dollar upcharge. We will never use Puls again.