Update 2: Thank God this app had an update. It’s not slow and laggy anymore. Love the new UI. My credentials were saved automatically and face login works great. Scheduling appts are a breeze now. Thank you!Update 1: I changed my email address that I login with a while ago and it’s still making me login through an email I don’t even have access to anymore lol. How do I fix this?It’s annoying and time consuming scheduling appts in-app because you have to input the contact information of the facility your appt is at and when you try and copy/paste the phone number to the facility specifically in the phone number field, it doesn’t record it. It erases it and makes you have to start all over. You have to memorize the number and input it in the field or it’ll erase what you already inputted automatically. This is an issue for us members who have memory issues or if you’re on the run and don’t have a pen and paper handy to write the phone number down.

I have not used the app much but when I do, either it has driver pending after I have requested for a ride over 3 days in a advance which for my insurance is the minimum amount to tell them so they can figure things out. The first few times the ride didn’t show up and I had to uber to my appointment. The second time it said I would has two cabs and the drivers were two different men for there and back. I got a text before the driver arrived saying he was here but the man’s name was different. He was incredibly early as well which worked out for that time, but most of my appointments are when theses places open and it’s cold I don’t want to be so early that I have to stand outside for 20 mins. Then today I had a ride supposedly scheduled but I got a text from Lyft saying my rides would be here around 8:01. The options for ride are mile reimbursement and cab…how is this connected to anything else and why can the not say that it has access to my account because I know i didn’t authorize them to be able to make rides on accounts that are personal. I cancelled both of the rides since I did not make them and it said it would get here at 8:01 when my appointment is at 8:50 (i live less than 10 mins away). Nothing in this app makes sense and i end up taking the bus everytime bc that seems more reliable.

At first this app was a hit and now after all of these “UPDATES” it’s now a flop!!!! My son is Autistic so he has an appointment for ABA therapy every other week and emotional therapy every two weeks. I called and ache his appointment as I’m not able to do it from the app now and I was not informed that I would have to open the app and select I’m leaving before I leave my house!!!!! So here I go having to get a letter from the Dr. and email a copy of it in and now I have to wait 2-3 weeks for them to review and verify and then I have to wait an additional 1-2 weeks for the payment. On his next appointment I called in days ahead a time to get the appointment. I get the appointment so that morning before we pull out of my driveway I open the app, find my trip, and attempt to select “I’m leaving!” Only for a message to pop up and inform me that I’m not at my residence and I can’t access the app! You talking about upppppset then I call the help desk and of course I get the “I’m sorry, I can’t do anything!” Oh she had the audacity to tell me that at least you can fill out the paper trip log and fax it in and wait a full month to be paid mind you in the beginning with this app, I booked my trips, checked in, and was paid by 8:00 p.m. the same day of the trip. This app and the creators of it are Karen’s! If I could rate this app a negative star I would but one is the lowest that I can go!

This app Is getting worse. It freezes and after filling in all appointment information. It will not complete the request and I end up having to call it in anyway.I have had to make repeated calls to MTM, get a customer service rep to get me a supervisor to get me a tech support person because of the many glitches in this app. It has my correct address in one place, but when I request rides or reimbursement, it puts in an address in the next town over. I’ve lost track of how many times I’ve had to call, call back, call back again, 4-6 times in a day asking for them to resolve issues. There’s no way to edit rides in the app, you have to call. There’s no way to contact tech support directly. Sometimes I arrive at my location at the app says I’m not there, so the “I’m here” button won’t work. It goes on and on. The app is a good idea, but from the responses from customer support, they know how many issues there are. I’m sometimes told there is no tech support it to write out, get signed and submit paperwork instead. They often say. “the app isn’t working today”. The technology is there to create a stable app. Considering the many markets they serve, it needs some work. I’d be happy to bump up the stars when that happens.