Metrobank App

Name: Metrobank App
Rating: 1.9 (164 reviews)
Author: Metropolitan Bank & Trust Company

Finance

Free · Designed for iPad

164 Ratings
Ages

16+
Years
Category

Finance
Developer

Metropolitan Bank & Trust Company
Language

EN
English
Size

105.3
MB

Manage everything from deposits to credit cards in one app. Introducing the Metrobank App, the official Metrobank mobile banking platform. Sleek, new visuals Check out the app's fresh look and feel, available in both light and dark mode. Customizable Customize your dashboard so that you see everything you need at a single glance. New features On top of the app's must-have features, you can now do more with just a few taps: -Lock your credit card temporarily -Make a time deposit placement -Authenticate transactions with the Metrobank AppKey -Send cash to remittance centers for pick up -Order new checkbooks online -Schedule your payments to billers with eADA -Download the eSOA of your deposit accounts -Send money using your credit card via PayNow -Pay bills using your credit or prepaid card -Get cash installment via Cash2Go -Move your balance from other credit cards with Balance Transfer -Convert purchases to installments with Balance Conversion -Activate your new Metrobank credit card -Report and deactivate lost credit card — Coming soon There's more to be excited about. Metrobank is working on bringing these features to the app soon: -Pay merchants via QR -Get your own virtual credit card -Open a deposit account -Manage your Unit Investment Trust Fund (UITF) placements -Update your contact information Download the Metrobank App now and enjoy a seamless online banking experience anytime, anywhere.

Ratings & Reviews

1.9

out of 5

164 Ratings

Fund transfer failure
09/04/2023

ReyFlores
Been using this app for years since it became and I found the mobile fund transfer very convenient. But yesterday all of a sudden my fund transfers all failed even to my own accounts which I have been using since the beginning. A notification that the facility is no longer available or temporarily available. Good thing I was able to do the transfers using my browser.

Developer Response
Hi ReyFlores, we're sorry to read about your experience. We have created a case under ticket number App20230905-152400EMS. Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.
Fund transfer failure
09/04/2023

ReyFlores

Been using this app for years since it became and I found the mobile fund transfer very convenient. But yesterday all of a sudden my fund transfers all failed even to my own accounts which I have been using since the beginning. A notification that the facility is no longer available or temporarily available. Good thing I was able to do the transfers using my browser.
Developer Response 09/06/2023
Hi ReyFlores, we're sorry to read about your experience. We have created a case under ticket number App20230905-152400EMS. Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.
Annoying popup spam in app
12/07/2025

Zurav
When I leave the app, as a user, I understand I will be logged out due to inactivity. This does not need to be a popup that blocks the login form every single time I come back to the app. It also nags me with another popup at the beginning/end of every session, asking me to take a survey. I've started leaving my honest and irritated feedback with every survey invitation. I doubt they care.Developer response: You didn't read what I wrote. I understand the inactivity logout behavior just fine. My complaint is about the popup it causes that must be dismissed next time I open the app. Every single time. Also, since you didn't address the survey popup, I'll state again that needing to dismiss a survey popup with every session is obnoxious.December 2025 update: You never stopped nagging me with survey popups in the app, but now the app doesn't even open. It just crashes after about 10 seconds of splash screen. I'm not putting money into an account I can't access, so I'm switching to another bank with an app that actually works.

Developer Response
Hi Zurav, we apologize that this has affected your experience with the app. Rest assured, we have taken note of your concerns and will forward them to our app development team for further review and improvement. Regarding the recent app crashes, we sincerely apologize for the disruption. To help us look into this issue, we recommend ensuring that your app is updated to the latest version and trying basic troubleshooting steps such as restarting your device or reinstalling the app. If the issue persists, please contact us through our Customer Service Hotline or send us a message so we can assist you further.Thank you.
Annoying popup spam in app
12/07/2025

Zurav

When I leave the app, as a user, I understand I will be logged out due to inactivity. This does not need to be a popup that blocks the login form every single time I come back to the app. It also nags me with another popup at the beginning/end of every session, asking me to take a survey. I've started leaving my honest and irritated feedback with every survey invitation. I doubt they care.Developer response: You didn't read what I wrote. I understand the inactivity logout behavior just fine. My complaint is about the popup it causes that must be dismissed next time I open the app. Every single time. Also, since you didn't address the survey popup, I'll state again that needing to dismiss a survey popup with every session is obnoxious.December 2025 update: You never stopped nagging me with survey popups in the app, but now the app doesn't even open. It just crashes after about 10 seconds of splash screen. I'm not putting money into an account I can't access, so I'm switching to another bank with an app that actually works.
Developer Response 12/09/2025
Hi Zurav, we apologize that this has affected your experience with the app. Rest assured, we have taken note of your concerns and will forward them to our app development team for further review and improvement. Regarding the recent app crashes, we sincerely apologize for the disruption. To help us look into this issue, we recommend ensuring that your app is updated to the latest version and trying basic troubleshooting steps such as restarting your device or reinstalling the app. If the issue persists, please contact us through our Customer Service Hotline or send us a message so we can assist you further.Thank you.
Worst Banking and Finance App in the Philippines
09/18/2024

Tedscape
I am a longtime Metrobank customer and my local branch at Federal Tower is excellent and I am very happy with the services they provide. This app though is possibly the worst banking and finance app on my phone. This app is so lousy that I am considering just giving up on this account and just transact at the branch level, which is highly inconvenient in the year 2024. Do better Metrobank.I can never login to the account when it matters. It is always down when I need to review my transactions online or pay mu credit card. I do not have the energy to trouble shoot this for you customer service. Every other bank app I use like BDO and Chinabank, CIMB, Maya just works. Yours never does.

Developer Response
Thank you for sharing your feedback, Tedscape. We apologize for the inconvenience that it caused you. Providing you with a secure and convenient banking experience is one of our priorities. We’re happy to share that we are constantly improving the Metrobank App and have addressed your concern. Kindly ensure that you have the latest version of the app. Thank you and have a good day.
Worst Banking and Finance App in the Philippines
09/18/2024

Tedscape

I am a longtime Metrobank customer and my local branch at Federal Tower is excellent and I am very happy with the services they provide. This app though is possibly the worst banking and finance app on my phone. This app is so lousy that I am considering just giving up on this account and just transact at the branch level, which is highly inconvenient in the year 2024. Do better Metrobank.I can never login to the account when it matters. It is always down when I need to review my transactions online or pay mu credit card. I do not have the energy to trouble shoot this for you customer service. Every other bank app I use like BDO and Chinabank, CIMB, Maya just works. Yours never does.
Developer Response 09/20/2024
Thank you for sharing your feedback, Tedscape. We apologize for the inconvenience that it caused you. Providing you with a secure and convenient banking experience is one of our priorities. We’re happy to share that we are constantly improving the Metrobank App and have addressed your concern. Kindly ensure that you have the latest version of the app. Thank you and have a good day.
Won't send OTP
03/03/2024

Mikapoo
I had to send a large amount of money to my cousin but I wanted to try sending a small amount first just to make sure everything‘s in order. The transfer went very smoothly. The next day I tried to send the full amount, however, the app won’t send the OTP password to my phone. I tried several times and never had success. I emailed customer service who told me that there was nothing wrong on their end, I am in the US and a lot of apps here use OTP, and not a single one ever had issues. Metrobank needs to step up their game and make sure their app features work before implementing it. Such a huge inconvenience. I’m seriously considering changing banks.

Developer Response
Hi Mikapoo, we apologize for the inconvenience that it caused you. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again later. Please don't hesitate to contact our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) for immediate assistance.If you're not receiving your OTP (One-Time Password), here are some troubleshooting steps you can try:1. Check your network connection: Ensure that you have a stable internet connection or cellular network. Poor connectivity can cause delays or prevent OTP messages from reaching your device.2. Verify your phone number: Make sure that the phone number associated with your account is correct. OTPs are sent to the phone number registered with the service or application.3. Check your spam or junk folder: Sometimes OTP messages can be mistaken for spam by your email provider or messaging app. Check these folders to see if the OTP message was filtered there.4. Resend the OTP: Some services provide an option to resend the OTP if you haven't received it within a certain time frame. Try requesting a new OTP.
Won't send OTP
03/03/2024

Mikapoo

I had to send a large amount of money to my cousin but I wanted to try sending a small amount first just to make sure everything‘s in order. The transfer went very smoothly. The next day I tried to send the full amount, however, the app won’t send the OTP password to my phone. I tried several times and never had success. I emailed customer service who told me that there was nothing wrong on their end, I am in the US and a lot of apps here use OTP, and not a single one ever had issues. Metrobank needs to step up their game and make sure their app features work before implementing it. Such a huge inconvenience. I’m seriously considering changing banks.
Developer Response 03/05/2024
Hi Mikapoo, we apologize for the inconvenience that it caused you. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again later. Please don't hesitate to contact our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) for immediate assistance.If you're not receiving your OTP (One-Time Password), here are some troubleshooting steps you can try:1. Check your network connection: Ensure that you have a stable internet connection or cellular network. Poor connectivity can cause delays or prevent OTP messages from reaching your device.2. Verify your phone number: Make sure that the phone number associated with your account is correct. OTPs are sent to the phone number registered with the service or application.3. Check your spam or junk folder: Sometimes OTP messages can be mistaken for spam by your email provider or messaging app. Check these folders to see if the OTP message was filtered there.4. Resend the OTP: Some services provide an option to resend the OTP if you haven't received it within a certain time frame. Try requesting a new OTP.

We’ve resolved an issue that caused the app to crash on iOS. This update ensures a smoother, more reliable experience.

Version 1.25.1

12/22/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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