Starlink 4+

Edit to add an Update!! I finally received an email back and my account was reset. I changed my review to 5 stars bc it is an excellent internet service.

I’ve had starlink for about a year now and everything was going great. I recently got married so my husband joined my phone plan (which resulted new phone/ new number for him) and I changed my name at my bank so that resulted in a new card being issued. His number/ my bank card was being used for the starlink account. Guess what that means?? We can’t access our starlink account due to the required 2 part authentication. We know the password but we can’t get the authenticator number since he has a new number. You can’t call or communicate with ANYONE to get this fixed. I have sent emails and things through their website with zero response for WEEKS!! I know that my starlink bill is past due and I can’t pay it due to not being able to access my account to add my new card info! I have sent them tons of info thinking they would help me get into my account and they NEVER respond. They have ZERO customer service numbers. You can’t contact anyone. So now I have an expensive paperweight once it disconnects. The service is great as long as you never get locked out of your account.

I just recently got home from Guam and I live in a tiny town in New Mexico in the middle of nowhere and the Internet is typically around 29-35Mb a second when downloading something and it costs around 115 bucks a month advertising that’ll it’ll provide 100Mb speeds and has never delivered. I got Starlink and the first time I used it on steam I was having over 450Mb download speeds that would download games faster than any internet I’ve ever had and it doesn’t stop there. Not only does gaming have less ping and the convenience of downloading a game not take 18 hours anymore I’ve noticed a drastic change in streaming movies with quality alone. You actually get rid of the pixilated screen when streaming and have high resolution the entire movie or show with 0 buffering. Thanks for such an amazing product you provide especially with such a simple interface where you can see how all your equipment is performing as well. This product is well thought out and overall worth it for just 5 dollars more a month than I was paying for other WiFi that just doesn’t cut it when you get used to the luxury of Starlink.

I’m an IT admin and I’m floored. I came to set this satellite service up for a family who lives a rural, desert location and I expected it to be a slight improvement over their existing satellite internet provider who I CONSTANTLY heard complaints about but I couldn’t do anything (I’m not an ISP and the cable and phone companies won’t drop service here). They finally got into this Starlink program and now I want it! The transparency, simplicity, and the SERVICE are GREAT! This should be what the other ISP’s are copying because I want visibility to know when my home’s last network outage occurred and the duration. Instead of guessing network speeds, they provide the testing tools right instead the app. It’s great!

Since I am an IT Admin, I will say that I wish there were some MORE router configuration options available (like guest wireless, child safety tools, etc.) but NONE of that is a priority over the current tools that Starlink has provided here. Those are only things that could bog services and hardware down over time, so I’ll gladly take this setup and hope that they keep their foot on the pedal to become the next big ISP!