1st United CU

Name: 1st United CU
Rating: 4.8 (5883 reviews)
Author: 1st United Services Credit Union

Finance

Free

5.9K Ratings
Ages

4+
Years
Category

Finance
Developer

1st United Services Credit Union
Language

EN
+ 1 More
Size

159.8
MB

This free app for 1st United Credit Union members turns your mobile device into a tiny branch that’s always open for business! It’s the simpler and faster way to manage your accounts. Simply download the app and click Enroll to get started. Here's just some of what you can do with your mobile branch: · View balances and account history · Transfer funds · Pay your loans or your bills · Organize transactions with tags, notes, and photos of receipts and checks · Set up alerts to help you monitor accounts · Deposit checks with a click by taking a picture of the front and back · Turn your cards on and off if you misplace them and order replacements · View and save your monthly statements and notices · Access your quarterly FICO® Score · Create and manage your budget with Money Manager · Find branches and surcharge-free ATMs near you · Secure your account with facial recognition or TouchID on supported devices

Ratings & Reviews

4.8

out of 5

5.9K Ratings

Easy to use
05/23/2023

Madekn
The app is easy to use. I use it daily to check balances, pay bills and deposit checks. I have called support for help when I have been unable to do something. Support was very helpful and patient. It turned out I needed a bigger screen than my phone. The app is better than an app I use occasionally for Css another bank.
Easy to use
05/23/2023

Madekn

The app is easy to use. I use it daily to check balances, pay bills and deposit checks. I have called support for help when I have been unable to do something. Support was very helpful and patient. It turned out I needed a bigger screen than my phone. The app is better than an app I use occasionally for Css another bank.
Not a good bank
07/30/2023

jessgh1
Try not to bank here.They are open 8 to 5pm and so is their customer service 1800 number. So, if you work an 8 to 5 you will never have the time to reach them. They are also closed on the weekends. If something happens to your card or if your card gets lost or blocked. You are basically screwed until Monday. I was in LA for a weekend and my card was blocked.I had all my money there. Had to use all my credit cards on this LA trip. I once blocked my card through the mobile app & I couldn’t unblock it lol You can’t use Zelle with them.They charge you a 5.00 just to transfer money from your savings to your checking. Just because THEY Approved your card. I messaged them many times to cancel that feature but they continue to do it. Finally, moved to Bank of America where I can get cash back for many of my purchases.

Developer Response
I can understand your frustration with all of this. Regarding card blocking, many financial institutions monitor card activity and if spending is outside of your normal patterns, your transaction could be flagged as suspected fraud. This is to protect your money and is probably why your card was blocked. You should have received a call or text asking to confirm if the transaction is yours. If it is and you reply "yes," the card would have been automatically unblocked. It helps, even with Bank of America, to always let your bank know you are traveling, to avoid blocking. We hope to one day win back your trust. If there is anything we can do for you, please reach out.
Not a good bank
07/30/2023

jessgh1

Try not to bank here.They are open 8 to 5pm and so is their customer service 1800 number. So, if you work an 8 to 5 you will never have the time to reach them. They are also closed on the weekends. If something happens to your card or if your card gets lost or blocked. You are basically screwed until Monday. I was in LA for a weekend and my card was blocked.I had all my money there. Had to use all my credit cards on this LA trip. I once blocked my card through the mobile app & I couldn’t unblock it lol You can’t use Zelle with them.They charge you a 5.00 just to transfer money from your savings to your checking. Just because THEY Approved your card. I messaged them many times to cancel that feature but they continue to do it. Finally, moved to Bank of America where I can get cash back for many of my purchases.
Developer Response 08/02/2023
I can understand your frustration with all of this. Regarding card blocking, many financial institutions monitor card activity and if spending is outside of your normal patterns, your transaction could be flagged as suspected fraud. This is to protect your money and is probably why your card was blocked. You should have received a call or text asking to confirm if the transaction is yours. If it is and you reply "yes," the card would have been automatically unblocked. It helps, even with Bank of America, to always let your bank know you are traveling, to avoid blocking. We hope to one day win back your trust. If there is anything we can do for you, please reach out.
Improvement from last app
10/16/2021

ref2-4
This app is definitely an improvement from the last app. The only thing that I knocked 2 stars off for was the notifications - they’re not timely and typically come 12-24 hrs after you should be notified. I want to be notified for a reason- a transaction took place that I need to know about. If I want a notification a day after a transaction took place I may as well just log on every day. Defeats the purpose and should be fixed ASAP.

Developer Response
Thank you for your feedback and great to hear you like the new app. We've escalated the alerts concerns to our technical team for review.
Improvement from last app
10/16/2021

ref2-4

This app is definitely an improvement from the last app. The only thing that I knocked 2 stars off for was the notifications - they’re not timely and typically come 12-24 hrs after you should be notified. I want to be notified for a reason- a transaction took place that I need to know about. If I want a notification a day after a transaction took place I may as well just log on every day. Defeats the purpose and should be fixed ASAP.
Developer Response 10/18/2021
Thank you for your feedback and great to hear you like the new app. We've escalated the alerts concerns to our technical team for review.
Love this app!
Dec 2

Sarameilan
I’ve been using this app for years. It’s always easy peasy! I have only simple basic banking needs, and I appreciate this app that keeps it simple and basic. I really like the fraud detection texts too. 1st United CU has been a good service to me and their app is very good too.
Love this app!
Dec 2

Sarameilan

I’ve been using this app for years. It’s always easy peasy! I have only simple basic banking needs, and I appreciate this app that keeps it simple and basic. I really like the fraud detection texts too. 1st United CU has been a good service to me and their app is very good too.

Version 3.30.0 • Bug fixes and performance improvements

Version 3.30.0

Dec 13

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location