Brightline 4+

Great user interface

From a functional perspective, the Brightline app is extremely user friendly to navigate which makes booking travel so easy!

Developer Response ,

Thank you, Senior Couzins! The mobile app is a labor of love from our entire team. Stay tuned for more helpful features as we release every two weeks.

Jorge Pascual commuter w 40 ride monthly pass

I love taking the brightline every day. It makes my commute easy and happy. The staff is amazing in the Aventura and WPB stations and the trains of course. Everyone is courteous, professional and well trained. I can tell the recruiters have a good eye bc everyone seems to like their job and treat us passengers w love and respect.
I am very concerned with the elimination of the 40 ride monthly pass. I have been using it for 1 year and i accepted my job in WPB bc of this 40 ride monthly pass. The Brightline corporate office should be a little more supportive of us commuters since we are in the trains every day. Please don't eliminate this 40 ride monthly pass.
Thank you!
Jorge

Day in Miami

Enjoyed a day trip to Miami with a food tour in Little Havana. Having transportation ready in Miami made the trip a joy. The only downside was the customer service representative on the return in Miami. We were tired and wanted to return on an earlier train. The customer service gentleman told me that I would have to go online, cancel, and rebook. I told him that my phone was just about to die and asked if he could do it from the terminal. Not a chance- he said that we would just have to wait for our original booking. I wish that I got his name because he was so unpleasant. We were rescued by a security person at the scanner when we tried to get into the lounge. When he saw that we were early, we explained that we wanted to get on an earlier train but needed to plug in the phone so that we had power to make the change. His response was “no need, we can take care of it for you.” We quickly got on to a 1/4 full departing train. Problem solved.