I have been very impressed with the excellent level of care and treatment that I have received in this last year from the treatment staff at Brightside. The billing /accounting I unfortunately cannot say the same thing about. Everyone has been very courteous and where the problem lies I cannot say with certainty but it seems that they have major glitches in their computer set up. The most disturbing part is that they have been dealing with much the same issues for a number of years. I have been struggling this last month with an issue of being billed for sessions when I don’t have a co pay period so I should never be billed. Fortunately my debit card had been hacked or about 3 months of payment could have been withdrawn. I have solved that with opening a separate account at my local credit union with just $50 in it. I have a debit card for it and that is the credit card number that Brightside has for their files. I did this because my psychiatrist Rhonda Stewart is so excellent as is my therapist Kevin Jones. Without them I would have quit but to lose their help and support is not something I wanted. So an excellent solution I think.

If I could leave zero stars for this review I would. The customer service for this platform is abysmal. I am a healthcare provider and I would absolutely not recommend this therapy platform for any of my patients who I provide medical care too. I signed up for the service because they accepted my health insurance and it seemed like a good way to access convenient talk therapy that fit into my busy schedule. The policy regarding late or no-show appointments is extremely restrictive. Almost a week ago I was notified that my insurance was no longer valid even though I am the primary carrier—-and my spouse also has a Brightside account and his insurance is accepted( he is covered under MY policy.) I have sent several messages to customer service regarding this and have yet to get an actual response. All the while getting 2 to 3 reminders a day that I need to get scheduled for my next therapy appointment. And all the while being reminded that my insurance is no longer valid, but that I’m welcome to cash pay. That’s very suspicious to me. And there is No phone number for which you could speak to a human being. When my husband was first assigned his talk therapist. He ran into several issues of being reassigned with little to no notice. Which would make it impossible for you to develop a therapeutic relationship with a provider….In short, I would not recommend the Brightside platform for anyone looking for serious Talk therapy or mental health support. Find a different app.

I did a deep search. Found her. Found her reviews on numerous platforms. So many saying she was a danger to psychiatric patients. So many fragile people looking for help that she harmed. CHECK OUTSIDE REVIEWS on the practitioner! Professionalism, communication, listening and comprehension skills, concern for you when you say your symptoms is nil. She asks for records you cannot get without her telling you how to get them to her. She is a dangerous person playing god with people’s mental health. The fact that she is working 3 platforms, 2 others besides Brightside, at the same time should say all you need to know. Seven employers in 3 years that I can find. This is criminal. Last I looked making a person stop 3 psychotropics abruptly at the same time is considered life threatening. She does not care. She wants records I cannot get without her telling me who and how they should be sent. I gave her all pharmacy records, that she asked for, within minutes after talking to her. She comes back and gaslights saying that doesn’t matter ? Get the other records. How? This has gone on over a month. The communication with others on the app is a black hole. You send their email assistance request. Crickets. Send another one? Crickets. Several hundred 1 star review here in the last couple of months RUN!Google, check LinkedIn, check educational and professional licensing, check her references. Oh, and tell her to get off of FB.

I signed up- had a meeting with my provider- I waited 15 minutes- then she finally joined the meeting- by this time I was aggravated that she couldn’t join at the appointment time. She made no introduction- she just said “what’s going on with you today” - I had already completed assessments and questionaires- people going through things mentally have good days and bad days- “what’s going on with you today” is a horrible question after making me wait for her to join the meeting. If I am expected to join the meeting on time- is it wrong to have the same expectation for them? Maybe my time is not as important as her time is? Maybe showing up late to an appointment is the status quo. I then had an appointment with my therapist- a few days later my provider sent a message telling me she hopes I get the help I need somewhere else. This is definitely not the type of experience I expected from a therapy providing website. The provider, Jennifer Ramsey, couldn’t be bothered to be on time, and she made me feel like she didn’t even go over the assessments I completed. I am canceling my account with Brightside immediately and will share my experience with any and everyone who wants to hear it. If you want to feel uncomfortable, unimportant and insignificant then Brightside is for you- if you actually want some mental healthcare, I’d advise anywhere else. I have definitely learned my lesson.