Sunnova

Name: Sunnova
Rating: 4.1 (792 reviews)
Author: Sunnova Energy

Demystify your home energy

Only for iPhone

Free · Designed for iPhone

792 Ratings
Ages

16+
Years
Category

Lifestyle
Developer

Sunnova Energy
Language

EN
English
Size

91.2
MB

iPhone

The Sunnova App puts homeowners in control of their home energy by combining modern energy appliances, including solar, storage, and electric vehicles, in one, convenient app. Users can manage their devices; view hourly, daily, and monthly performance; and discover new ways to optimize their home. As the central place for managing a new kind of home energy ecosystem, the Sunnova app enables homeowners to manage and optimize their Sunnova Adaptive Home™.

Ratings & Reviews

4.1

out of 5

792 Ratings

Support is lacking
08/08/2023

b1tflipper
Sunnova installed a solar system with a Tesla battery. The system was misconfigured. That is not the end of the world.. nobody is perfect. I had to call Tesla Powerwall support to identify the problem. I reported the problem to Sunnova and they scheduled a maintenance visit. The technicians were not familiar with the newest version of the Tesla hardware and did their best. I monitored the system for a few days and noticed a different problem. I contacted Tesla Powerwall support and they said the CT was installed backwards. I don’t know what that means but I passed the information to Sunnova support. After a week, Sunnova has not scheduled another maintenance visit and they don’t even have an ETA. I called a few more times to escalate the case and the representatives are unable to schedule maintenance visits or transfer calls to supervisors. The purchase contract includes support for 25 years. They were paid up front for the solar system. Based on my experience, I would suggest finding a different solar provider.
Support is lacking
08/08/2023

b1tflipper

Sunnova installed a solar system with a Tesla battery. The system was misconfigured. That is not the end of the world.. nobody is perfect. I had to call Tesla Powerwall support to identify the problem. I reported the problem to Sunnova and they scheduled a maintenance visit. The technicians were not familiar with the newest version of the Tesla hardware and did their best. I monitored the system for a few days and noticed a different problem. I contacted Tesla Powerwall support and they said the CT was installed backwards. I don’t know what that means but I passed the information to Sunnova support. After a week, Sunnova has not scheduled another maintenance visit and they don’t even have an ETA. I called a few more times to escalate the case and the representatives are unable to schedule maintenance visits or transfer calls to supervisors. The purchase contract includes support for 25 years. They were paid up front for the solar system. Based on my experience, I would suggest finding a different solar provider.
Crappy inferior app
06/04/2024

justmikey4k
We just bought a new home which came with Solar provided by Sunnova. It was activated over a week ago and I have not been able to get any consistent data/ info from this app. The summary doesn’t show daily/ hourly/ weekly production and there’s no data on consumption. When I does decide to show data it’s also inconsistent and incomplete. It’ll show data for a day and then only show 1-3 hours worth of data. When I launch the app the next day everything is gone. Let me be clear, I don’t think this is isolated to the app as I’m seeing the same thing on the website when I log in. So this is like a web app. Linking to a website and serving the same empty data. What gives?? I had SunPower for a year before this and the app was amazing! I could see real time consumption and production. I could see my daily, weekly, monthly production and consumption. I have an EV so I depend on this detailed info to determine when to charge and for how long to charge and to configure how much to charge (amps) so that I’m charging based on my production and not needlessly pulling from the grid. Let’s go Sunnova. Get with the program. This app and your website as it is right now is pointless and useless.

Developer Response
Thank you for bringing this to our attention and we apologize that we didn’t meet your expectations. We definitely want another chance to get you the details that you need to ensure that we address your concerns please contact our Customer Care team at 866-786-6682 or customerservice@sunnova.com.
Crappy inferior app
06/04/2024

justmikey4k

We just bought a new home which came with Solar provided by Sunnova. It was activated over a week ago and I have not been able to get any consistent data/ info from this app. The summary doesn’t show daily/ hourly/ weekly production and there’s no data on consumption. When I does decide to show data it’s also inconsistent and incomplete. It’ll show data for a day and then only show 1-3 hours worth of data. When I launch the app the next day everything is gone. Let me be clear, I don’t think this is isolated to the app as I’m seeing the same thing on the website when I log in. So this is like a web app. Linking to a website and serving the same empty data. What gives?? I had SunPower for a year before this and the app was amazing! I could see real time consumption and production. I could see my daily, weekly, monthly production and consumption. I have an EV so I depend on this detailed info to determine when to charge and for how long to charge and to configure how much to charge (amps) so that I’m charging based on my production and not needlessly pulling from the grid. Let’s go Sunnova. Get with the program. This app and your website as it is right now is pointless and useless.
Developer Response 06/11/2024
Thank you for bringing this to our attention and we apologize that we didn’t meet your expectations. We definitely want another chance to get you the details that you need to ensure that we address your concerns please contact our Customer Care team at 866-786-6682 or customerservice@sunnova.com.
This app has no reason to exist
06/25/2023

fernanluyano
I’m a software engineer myself. My review is subjective as an engineer, not as a user.What’s the point of this app? Well, to report how much the system is producing, in probably near real time. The thing is that the readings are extremely inaccurate. It would sometimes report some and sometimes it won’t. Even at noon. It seems either at random or just the data pipeline is extremely slow and unreliable. They told me to wait some time after first activation to see data. It’s been a month it won’t report on cumulative readings for the last week? What’s the SLA of this data? Months?The UI seems like done for a high school project. Unintuitive as it can be. Someone needs some UI design classes. So, if the point of this app is to report Kwh production, and it doesn’t do it reliably (bad data is worse than no data), the UI is not user friendly, what’s the point? The shouldn’t exist at all. If sunnova just outsourced it, claim your money.

Developer Response
Thank you for your feedback. We're sorry to hear you had an issue with our app. We are constantly making updates in order to improve your experience. Please reach out to our customer care team at 866-786-6682 or customerservice@sunnova.com with any additional suggestions or concerns.
This app has no reason to exist
06/25/2023

fernanluyano

I’m a software engineer myself. My review is subjective as an engineer, not as a user.What’s the point of this app? Well, to report how much the system is producing, in probably near real time. The thing is that the readings are extremely inaccurate. It would sometimes report some and sometimes it won’t. Even at noon. It seems either at random or just the data pipeline is extremely slow and unreliable. They told me to wait some time after first activation to see data. It’s been a month it won’t report on cumulative readings for the last week? What’s the SLA of this data? Months?The UI seems like done for a high school project. Unintuitive as it can be. Someone needs some UI design classes. So, if the point of this app is to report Kwh production, and it doesn’t do it reliably (bad data is worse than no data), the UI is not user friendly, what’s the point? The shouldn’t exist at all. If sunnova just outsourced it, claim your money.
Developer Response 08/02/2023
Thank you for your feedback. We're sorry to hear you had an issue with our app. We are constantly making updates in order to improve your experience. Please reach out to our customer care team at 866-786-6682 or customerservice@sunnova.com with any additional suggestions or concerns.
Fraudulent Company
10/11/2023

Cobra keyz
Sunnova and partner installer were supposed to install a 16 SEER Rheem Heat Pump but installed a 14 SEER Grand Aire Cool Only AC. I haven’t had heat in my home for over a year now! Installer went bankrupt, and Sunnova refuses to fix system or terminate contract. I have sent Sunnova a breach of contract notice and subsequent termination notice, both I received no formal response on. This was 7 months ago! Sunnova has since illegally tried connecting my bank account to autopay without approval, trespassed on my property, and reported my non existent account (as contract is terminated) to the credit bureaus. This company is an absolute scam! Look at their CEO John Berger. He started at Enron, made some friends in the department of energy after the scandal, and since has been founding multiple scam Solar companies (all have atrocious reviews). These people and company are frauds. Absolutely avoid!!!!
Fraudulent Company
10/11/2023

Cobra keyz

Sunnova and partner installer were supposed to install a 16 SEER Rheem Heat Pump but installed a 14 SEER Grand Aire Cool Only AC. I haven’t had heat in my home for over a year now! Installer went bankrupt, and Sunnova refuses to fix system or terminate contract. I have sent Sunnova a breach of contract notice and subsequent termination notice, both I received no formal response on. This was 7 months ago! Sunnova has since illegally tried connecting my bank account to autopay without approval, trespassed on my property, and reported my non existent account (as contract is terminated) to the credit bureaus. This company is an absolute scam! Look at their CEO John Berger. He started at Enron, made some friends in the department of energy after the scandal, and since has been founding multiple scam Solar companies (all have atrocious reviews). These people and company are frauds. Absolutely avoid!!!!

Here’s what’s new on version 1.44.1: Minor bug fix on production graph.

Version 1.44.1

Dec 1

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

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Copyright

Developer Website

Privacy Policy

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Sunnova

Demystify your home energy

Ratings & Reviews

What’s New

Version 1.44.1

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

More by Sunnova Energy

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