I have ordered now 3 times since arrival to the Island and this team of IKEA is really something. They are a dimension of personalized service that just makes the IKEA brand, more than a memorable home shopping experience.Well done team Escorial Caguas!

This IKEA Puerto Rico app is not very user-friendly compared to other modern shopping apps. The search engine is limited and doesn’t recognize specific product names well and doesn’t offer broad or helpful suggestions based on your input. Instead, you’re mostly restricted to browsing through the PRODUCTS and ROOMS categories and their subcategories.While you can eventually get a sense of how items are organized after some time navigating these sections, it takes too long to become familiar with the structure—making it difficult to quickly find what you’re looking for or make fast purchasing decisions. Another major drawback is the lack of order tracking or purchase history. Most shopping apps today offer these as basic features, so their absence here is disappointing.Overall, the app would benefit from a more intuitive search function, smarter product suggestions, and essential account features like order history.

Not only a lot of items by ikea are not available for purchase here, but some of the choices have no time or reason. For example, I bought an uppland sofa with the white cover, but the ottoman could not be the same color because the white is not available here! The metal bare for the double row Kallax is listed for $30 in black, but the exact same item in white is $99! I can understand a slight difference in price, but this is beyond the pale: over 3 times difference. It appears they need somebody to supervise the products offered better.Update: the price of the item mentioned above has been lowered to the same price of the item in black, proof that the pandemic, shortages and the horsemen of the apocalypse had nothing to do with the $69 price difference for the SAME article in different color. The cover for the upland was ottoman in white, same color they sell the upland sofa, love seat, arm chair, is still unavailable.

I love to walk through the store and get ideas; love the merchandise, the simplicity, the beauty, and the relax feeling that brings to every spot of the house/patio/office; love the app and how easy is to buy; and I always had experienced a great customer service from the employees.