I am 33 and set these up for my 84 year old grandmother. I was impressed with the initial setup however the app has several major flaws in my opinion. 1) Sony asks you to turn off Bluetooth during initial setup, but how do you reconnect the hearing aids to the app for changes after leaving the app? I do not live with my grandmother and upon returning to her house days later, the app did not reconnect to the hearing aids, even after removing and reinserting the batteries. We had to complete the initial setup again to reconfigure. 2) After choosing the “Loudness” with the red and blue bars, Sony presents “Volume.” How is Volume different than Loudness? Very confusing to go from red and blue bars to the Volume Bar. We left Loudness on 7 (1 level down from 8 default) and then on the next screen Volume was back to 8. While we like the small form factor going to look at the Bose hearing aids to see if their software is better. Sony please improve your app.

Sony CRE-C20 hearing aids are nice high quality devices but the app needs improvement. The app apparently chooses one of 6 pre-defined profiles for the left and right HA based on the results of the hearing test in each ear. The app then provides adjustments for sound balance, volume and tone. There is no way to know which profile has been selected for each ear or to adjust the applied profile to improve speech understanding in noisy environments.I would suggest incorporating the ability to apply speech understanding adjustments to the HA’s by the user once they have been set up by the app. Speech understanding in noisy environments is probably the number 1 complaint from hard of hearing people.I’ve tried the Apple Airpod-2 hearing app and it performs much better for speech, conversation and television with airpods than the Sony app with my CRE-C20’s.

Well, I just received my hearing aids and I’m delighted with the improvement of these over a $500 set that I bought a year ago hated from a different manufacturer.So, Sony, why would I return these hearing aids immediately while I am in the 15 day trial ?Because during the set up, I was directed to download this app, and saw that it had a 2.6 star rating so I read the reviews. The reviews are not good! Everyone is complaining about the same thing: every so many days the app logged you out and when you go back in you have to do the set up all over again like your new customer. That’s ridiculous2. Apparently, Sony is doing nothing about it.perhaps it is because this is not really their product they’re just putting their brand on it that they’re not putting any tech people on it to fix this application.The last thing I want to do is wait past my 50 day trial and be just dissatisfied with the product because of the app as everyone else. One of the things that I see is that Sony has not responded to any of these customers on the reviews. They’re simply vent just mute as big corporations very often. They count on people to spend money with them because of their brand. Well that’s a great way to lose your reputation.Sorry. Find somebody else to not back your product with.

There’s a balance between the type hearing aid and lifestyle, choices and proximity to an audiologist. These fit perfectly. They’re easy to adjust low to maintain. I’m really surprised the quality of the hearing compared to much more expensive ones from the audiologist. most importantly I can self manage. Because they are in ear cancel (and surprising fit perfectly, and I have extremely small air canals) I don’t have to worry about them falling when I running or active outside. They don’t fall out when you chew food. You put them in in the morning and forget them. The app is super easy and intuitive to use. As your hearing changes overtime or you need to adjust I really like that the app makes it easy to reset which is brilliant - the set up actually does the frequency settings adjustment for you.