Overall? I am very happy I can reserve in advance and not have to worry about long wait times while on vacation. Good Job! However, the app to get you to “some” places are not accurate, and when I called the restaurant no one answered, which isn’t all of the OD App’s fault, but the horrible directions from their link to the restaurant in the app is an oversight that can be fixed. I did appreciate that when they contacted me in email to remind me it is courteous to cancel reservations (i.e., as I DID already try, due to no fault of my own or lack of effort) the context of their email left a tone that didn’t assume it was ALL the customer (my) mistake. The email left a kind of open, placing no exact fault on any one party as the email just went over the correct procedure to cancel for next time kind of thing. I found no negative remarks in my account as a result of this mix-up, which was how it should have went. This is why I am trying Open Table again, and still providing a good score of 4/5. Honestly 4.5; but that isn’t an option. Good App Overall. Fix these little quirks like, a direct link to the restaurant’s email account, so when someone cannot get through on phone, the company can go see what is up, and then can offer up the canceled seat in real time to another party on the waiting list; thus, leaving everyone covered, and common courtesies can be given between all parties.