DISH Anywhere 12+

Transferred tv shows to iPad before I left home. Got on an airplane and connected iPad to internet including paying for browsing and email. Opened Dish app and went to transfers. Nothing will play just kept getting message about validating video. Closed the App and reopened it. Now nothing happens except message stating connecting. Tried restart of iPad and app multiple times still just same message. Left airplane and connected to internet at friends. Thought maybe app needed update. Sure enough update available. Stupid me updated. Now when I open transfers in App it states that I have no videos that have been transferred, so I will go whole vacation with no videos to watch. I have been Dish customer for many years and each update of Dish App has been worse and worse. The App used to work very well and I never had problems. Now it is Dish Nowhere and it is time to find a company that cares about its customers.

Thank you for taking the time to let us know you are experiencing this issue. This is certainly not the experience we want you to have with our DISH Anywhere App. We are aware of this issue and are currently working on a solution. We are collecting feedback from our customers so that we can resolve it as soon as possible. Can you send us an email at danyprod@dish.com including the issue you are experiencing, your device type, device operation version, and DISH Anywhere version please?

I used the “Old” app with my 722k receiver and had no issues, until YOU decided for me that I must upgrade to the Hopper to use it. So I did upgrade and installed the New App on my iPhone. A very sad sad application. I have no problems watching my recordings while I am on the road. The problem is with watching Live Tv. The guide that pops up only has a few channels on it. So I delete app and reinstall, all channels are now there. Now I click on channel I want to view and it is not Live Tv, but some sort of a recorded loop. Shut it down and restarted, same result. Got frustrated and quit. Next day restarted app, now I have only a few channels again in my guide. Uninstalled and reinstalled again, all of my channels are back. I can actually watch Live Tv now, however I am at home and do not need to watch on my iPhone. There are no issues with my home network and I have more than enough Mbps to power my Hopper when I am not at home. While on the road I have full bars and great Wifi. Have you ever thought about using dedicated servers for your Dish Anywhere services, instead of my at home receiver. You are behind the power curve on this technology, time to rethink your strategy for the future. In the meantime , for me I guess I will uninstalling and reinstalling the app everyday until you do something about it.

Thank you for taking the time to let us know you are experiencing this issue. We are aware of this problem and are currently working on a solution. In the meantime, logging out and back in has temporary corrected this issue. We are collecting feedback from our customers so that we can resolve it as soon as possible. Can you send us an email at danyprod@dish.com for more information? Thank you!

The old Dish Anywhere app was fantastic! I never had a problem with it, the interface was intuitive and the picture was as good as when watching my tv. This ‘new’ app (it’s not really new anymore) is ridiculous. Anytime I want to use it there are problems— missing recordings, low-quality video or programming that won’t load at all—that I often simply give up trying. I just spent 38 minutes on the phone with Dish because I couldn’t play any recordings (black screen with pause bars in the middle). We solved that issue (yippee?) but the picture is still awful (barely SD and skipping) even though I am three feet from my modem.

I have no idea why Dish had to redesign/engineer the Anywhere app (to crack down on theft?). But for paying Dish customers this is a TOTAL step down from the previous version. And the few times I’ve called for technical help I hear, “We’re working on it”. Great. When’s it going to be done?!?! Because I’m fed up paying for Dish Anywhere and never being able to use it.

Finally, the customer service rep I spoke to was an arrogant jerk who would not listen to me, talked over me and, as a result, the call probably took longer than it needed to. Here’s a news flash—when the customer calls and is explaining the problem it’s usually a good idea to LISTEN as that will speed up the process of solving the issue.

We appreciate your feedback! We do include our Dish Anywhere app for free with your services, but we definitely understand the frustration with these issues. We can certainly look into any issues that come up if you can chat in with us at mydish.com/support/contact, send us a message on Facebook at http://m.me/dish, or send us a Twitter DM @Dish_Answers. You may also email us at danyprod@dish.com for assistance as well. Please be sure to include the issue you are experiencing, your device type, device operation version, and DISH Anywhere version.