DB Navigator 4+

Good with some delay

Very happy with the application's scheduling and ticket storage. But there is a delay of updates on train delays which can and have left me hanging with difficulties to reach my destination. For example, an additional delay of 15 minutes (on top of another 10 minute delay) made me miss a bus service that could have been planned for if the application updated the train's arrival sooner. While the information, i found out later is viewed on train station screen can take some 5-10 minutes before appearing on the application.

Terrible app

App doesn’t handle train delays or departure delays well. First it doesn’t update the time change in real-time. E.g. at Paris Est the train said 1 hour delay 35 minutes before the train was originally scheduled to leave. DB Navigator didn’t update until it was after the scheduled departure time. Then it had maintained the wrong arrival time. Then it offers no options or alternative trains to take since it would be late for the connection in Stuttgart. Further you still cannot change trains or reserve your seat on another train (because your train is late in arriving) and it still cannot provide any information on open seats on your next train. This app is only good for storing your e-ticket and maybe for searching train schedules. It is useless for anything else. Any other travel company app (e.g. airline) especially US airlines are so much better at helping you with your trip. And from reading other comments, many of these concerns were made 3-5 years ago and the app has not been updated with any of these suggestions. It appears DB software engineers really don’t care about their customer’s experience. “Just pay us lots of money and you get whatever you get” is how the seem to be. And with no alternatives it will probably never change.

Keeps getting worse smh

Everything about the Deutsche Bahn is corrupt and stupid. Avoid if you can, if you can’t I understand your pain. The trains are always late, unreliable and dirty like they are cleaned once a year. The tickets are way overpriced and non-refundable (unless you pay almost twice as much) which is a scam. Don’t expect any of this to get better, I’ve been here 6 years and it just keeps getting worse.

Developer response reply:

The concrete suggestion I have in improving your app is to actually improve your business model as a whole because it is trash. I take the trains each day and for years every day it has been late, which is pathetic (the train is over 20 min late as I am writing this now smh). The trains are always dirty, late, and most of the ticket collectors are in bad moods. With all of that you still overcharge us for subpar services, it is frustrating and unreliable having to depend on the DB for travel. Which wasn’t the case 10 years ago because it was always on time. As I said before it continues to get worse each year so it’s obvious there is a need for new leadership there.

Developer Response ,

Hello Mike, thank you for your feedback. Unfortunately you don't seem to be completely satisfied with the app. Do you have a concrete suggestion for improvement that will help us to optimize the app? Greetings from the Next DB Navigator Team