Heathrow Express

Name: Heathrow Express
Rating: 4.8 (6034 reviews)
Author: Heathrow Express

Travel

Free

6K Ratings
Ages

4+
Years
Category

Travel
Developer

Heathrow Express
Language

EN
+ 4 More
Size

42.7
MB

The new improved Heathrow Express app has some great features and benefits to help make planning and booking your trip quick and easy. Personalized experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen. Quick booking – Need a ticket in a hurry? Book a ticket in seconds. Once you are logged in you will have the option to activate this new feature, allowing you to book at ticket on the day of travel in just a few clicks. Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your trip planning even easier. Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets. Plus, you can still add your Heathrow Express tickets to your mobile wallet. Manage your account – With all your details in one place, including payment options, personal details, language and currency settings it’s easy to create and manage your experience how you want it.

Ratings & Reviews

4.8

out of 5

6K Ratings

Bugs fixed. App works like a champ ✨
02/17/2022

Adam Paine
High praise for this app, Apple Pay, Heathrow Express and the London Underground. This is seamless travel.Got the app just before leaving America. Feb 2022. Decided to ignore reviews about earlier versions not validating payment. Payment went through. Round-trip ticket automatically added to my iPhone wallet. 8-hour layover in London. And so began my most epic journey.15 minutes both ways to/from Paddington station. Train runs on schedule and frequently. Zero problems finding the train, using my ticket, or navigating tunnels. There are friendly workers standing around in every metro, and they just answer your questions.Bonus feature of Apple Pay and the metro: you literally put your phone up to the scanning mechanism at every metro terminal, and you never have to think about subway ticket purchases. I walked 27,000 steps, covering most of London proper, using maps and Rick Steves app for free walking tours, and I made my connecting flight, leaving 2 hours to get back through security.Book Heathrow Express tickets ahead of time. They are triple the cost in the terminal.Developers: leave a more complete blurb about ticket choices, defining “round trip open” “versus round-trip.” This is vaguely presented.
Bugs fixed. App works like a champ ✨
02/17/2022

Adam Paine

High praise for this app, Apple Pay, Heathrow Express and the London Underground. This is seamless travel.Got the app just before leaving America. Feb 2022. Decided to ignore reviews about earlier versions not validating payment. Payment went through. Round-trip ticket automatically added to my iPhone wallet. 8-hour layover in London. And so began my most epic journey.15 minutes both ways to/from Paddington station. Train runs on schedule and frequently. Zero problems finding the train, using my ticket, or navigating tunnels. There are friendly workers standing around in every metro, and they just answer your questions.Bonus feature of Apple Pay and the metro: you literally put your phone up to the scanning mechanism at every metro terminal, and you never have to think about subway ticket purchases. I walked 27,000 steps, covering most of London proper, using maps and Rick Steves app for free walking tours, and I made my connecting flight, leaving 2 hours to get back through security.Book Heathrow Express tickets ahead of time. They are triple the cost in the terminal.Developers: leave a more complete blurb about ticket choices, defining “round trip open” “versus round-trip.” This is vaguely presented.
Easy, easy!
03/09/2025

Heather azarmehr
I came from an overnight flight from the US. While I had the app on my phone before I left, there was a Heathrow Express agent at the end of the corridor when I got off the flight and she answered a few questions for me and even saved me some money by having me get a round trip ticket. Then, I was off for my adventure! Thank you for it being so straightforward!!
Easy, easy!
03/09/2025

Heather azarmehr

I came from an overnight flight from the US. While I had the app on my phone before I left, there was a Heathrow Express agent at the end of the corridor when I got off the flight and she answered a few questions for me and even saved me some money by having me get a round trip ticket. Then, I was off for my adventure! Thank you for it being so straightforward!!
Designed to confuse
08/04/2022

Brandon947395
Could actually be the worst commercial app if all time. If you purchase you have to then login to view the tickets you just purchased. Not straightforward if you’re on the go and don’t remember your Heathrow Express password off the top of your head! You can download them from your email but downloading just stores them in some random place on your phone that’s not immediately retrievable. You can get them added to your wallet if you know the secret that it’s the white text word to click on rather than the download banner itself. And then in the wallet you need to know to look for the National rail logo rather than a Heathrow Express logo.Incompetently delivered app. And then the staff at Paddington are completely unhelpful. Staggering. You guys should be ashamed but you probably just don’t care.
Designed to confuse
08/04/2022

Brandon947395

Could actually be the worst commercial app if all time. If you purchase you have to then login to view the tickets you just purchased. Not straightforward if you’re on the go and don’t remember your Heathrow Express password off the top of your head! You can download them from your email but downloading just stores them in some random place on your phone that’s not immediately retrievable. You can get them added to your wallet if you know the secret that it’s the white text word to click on rather than the download banner itself. And then in the wallet you need to know to look for the National rail logo rather than a Heathrow Express logo.Incompetently delivered app. And then the staff at Paddington are completely unhelpful. Staggering. You guys should be ashamed but you probably just don’t care.
Not possible to change ticket
10/02/2024

Bgsjgdjyxnhxkxh
I recently downloaded the app in order to purchase tickets for travel the following day. Not being familiar with the app I did not realize I had purchased 2 tickets for travel in the wrong direction until too late. The app does not permit any type of change to the ticket only the opportunity to apply for a refund. I was refused a refund because of the ticket type. This apparently means I had wasted £30 and would need to spend a further £30 to get the correct tickets, making £60 for a 15 minute train trip! In this day and age with sophisticated electronic purchases it seems ridiculous that a simple change of direction cannot be achieved via an app.
Not possible to change ticket
10/02/2024

Bgsjgdjyxnhxkxh

I recently downloaded the app in order to purchase tickets for travel the following day. Not being familiar with the app I did not realize I had purchased 2 tickets for travel in the wrong direction until too late. The app does not permit any type of change to the ticket only the opportunity to apply for a refund. I was refused a refund because of the ticket type. This apparently means I had wasted £30 and would need to spend a further £30 to get the correct tickets, making £60 for a 15 minute train trip! In this day and age with sophisticated electronic purchases it seems ridiculous that a simple change of direction cannot be achieved via an app.

Planning your trips just got smarter! You can now seamlessly add your journeys to your favorite calendar app, helping you stay organized and never miss a step in your travels. Stay on top of your tickets! With new push notifications, you’ll receive timely reminders and updates about your tickets, so you’re always prepared and ready for your journey. Improved performance and stability We’ve resolved minor glitches and enhanced overall app stability for a smoother experience.

Version 4.14.3

12/15/2025

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- User Content
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
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- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
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Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Heathrow Express

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Ratings & Reviews

What’s New

Version 4.14.3

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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