They let just about anyone purchase on their site. Low quality customers looking for best for the least $$ (which is to be expected I guess) The issue is there is NO vetting the person coming into your business, unlike other corps where you can give the customer a rating for unpleasant experiences, they can simply go on to the next business and purchase another Groupon to go terrorize someone else. They are entitled because they already “paid” you, rude, late, often don’t even tip for the hugely discounted service. So you basically end up working for free! Two customer have had to be escorted out by the police and I’m told they’re still able to move on and keep buying vouchers! When you try to edit the fine print I found Groupon removed it without my approval!What I’ve learned is no matter how nice, comfortable, upscale what you provide is, Groupon will always devalue it, then add an additional discount on top. They won’t return because they are groupons customers not yours. My recommendation? Use for a couple months max. Build what you can and stop before they ruin your rep. Nothing worse than someone demanding more than their coupon covers next to your actual customer paying full price. Save yourself the headache and get social media savvy instead. Tale a class on it, will cost less than selling a voucher to only one or two customers (for me about $150 chunk they take PER SALE.)

This app doesn’t work 90% of the time. My calendar time is off by hrs often, the booking disappears at least once a month from my merchant account, there isn’t enough information about your payments to know if vouchers are being redeemed properly. When you request a data download it isn’t any of your merchant account details, just your personal Groupon purchasing. The technical support is available at all times via chat but don’t count on them to have any answers for your issues. How this is a business building application that runs off excel and you don’t have more access to these details only by download is like being put in time out for riding your bike after the street lights have come on. A 4yr old would have no problem navigating this app that’s for sure. Running a business with a business building application like Groupons? Not so much…You can’t link it to Instagram, Facebook, StyleSeat, Square, etc.. This app is just lazy and dated. It’s 2022 not 1990. Maybe all my data was stored to a floppy from Memorex and they need to send the real Quizwalla on an expert quest before I’ll ever know what Dora has done with all my information and all the client’s information and all the business I’ve lost because of “technical issues”. It’s just more smoke and mirrors from Groupon. My business is much more profitable without it.

The app freezes all the time, provides very limited data and support staff are all overseas so the language barrier is a real issue. You’ll spend a long time on the chat to get help and think you’ve gotten somewhere only to find out they did something completely different than the task at hand. The payment processor also has LOTS of issues. Customers are constantly having fraud issue with the bank blocking transactions, only to have them all go through after the fact, creating a ton of work to get things refunded. I had an account manager reach out to sell me on listing with Groupon and then completely disappeared. No one will honor the things he offered and as a business owner you’re literally left with about 20% of the typical sale amount… if that! In my case, that doesn’t even break even. Let it ride for a while because of the advertising but it’s pointless to break even if it also causes horrible customer service for your customers and you have to deal with a a low quality app like this to do anything.

I started a campaign last year, sold about 10 Groupons—but had to cancel my campaign due to staffing shortage and having to move my location to another address. I asked Groupon to refund the customers immediately—within two weeks of launch—We never received ANY payment from Groupon. Groupon declined to refund the customers until months after campaign—so I had irate people demanding services that my company had never received payment for. I let the customers know Groupon was instructed to refund them—but didn’t see a single client. When I was ready to launch a new campaign I was denied due to customer dissatisfaction-despite seeing zero clients. They still haven’t refunded one of the customers but expired their Groupon. Essentially they took my customers money and blamed the business they were supposed to help and promote. Highly advise staying away from this company who takes and hold your customers money and blames you for their lackluster and questionable business practices. I will never use them again as a customer or business owner.