JTV Go 4+

I have been shopping at jtv for 11 + years. Adore watching the hosts describe the jewelry. Have learned so much and managed to put together an awesome collection of very fine jewelry pieces. The customer service reps have always been kind and accommodating. Their return policy is invaluable when buying sight unseen. Love their website and the accuracy of their computer system. They never make a mistake. Overall, I have had consistent good luck with the products, the shipping, the returns, the education, the entertainment, and the human interaction with the service reps. It’s my happy place when the world gets crazy and I need comfort.

Carol 216, thank you so much for the 5 star review! Your positive review will be shared with the Leadership Team here at JTV!

I’v been ordering my jewelry from JTV over 25 plus years now. They stand by their Jewel safe protection plans, have terrific customer service. The Belle Luce is a fabulous product for traveling or going out to places you might not want to risk wearing genuine. You cannot tell the difference as Charles Wilson cuts stones and manufactures identical to genuine. Great gifts for friends & family. They stand by return & exchange policies. Over all great team to do business with. I trust JTV as my personal jewelers. Prices are terrific and love stretch pay. Accessories rock! They don’t disappoint. Thanking of becoming an ambassador.

Thank you so much for your sparkling review! We hope that you enjoy all of your new jewelry. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family.

I absolutely LOVE shopping JTV, but this app leaves much to be desired. It doesn’t transition smoothly, it’s not easy to go back to a previous page once you move forward, and viewing past orders is a NIGHTMARE, especially if you have items with jewelsafe. Yesterday, after I logged in to try and view my lists, I had to go back about 20 times just to get to the screen where the navigation buttons are at the bottom because the bar doesn’t float. The buttons are present when you first open the app, but once you click on anything (sign in, lists, bag, etc), those navigation buttons go away and you can only get back to them by using the back arrow OVER and OVER and OVER and OVER. I’m convinced no JTV employees use their own app because there’s no way y’all can know this is so low grade Windows 95, and still do nothing.

Thanks for your feedback. We do apologize about your experience. We’d like to know the details of the problem you mentioned. Please send the details to our email customerservice@jtv.com or call us at 800.619.3000. We'll pass it along to the correct department to help with your issue. We do apologize again about this.